- Identifying, defining and delivering solutions tocomplex problems within the Continuous Improvement and Transformation team of Cambridgeshire Community Services NHS Trust- Leading the robotic process automation (RPA) proof of concept, enabling significant time savings by removal of manual processing tasks - Development, prioritisation and delivery of the digital product roadmap in particular referral portals and associated EPR journeys

- Implementing new product and technology trials, defining new processes and customer journeys- Digital lead in cross-functional projects to drive incremental sales growth

- Leading the Digital Product team through a period of significant change following a merger and centralisation of Product and IT departments- Creating the first product roadmaps, improving stakeholder engagement and ensuring the successful transition to new ways of working - Project managing the re-platforming of a hero product alongside 3rd party partners, migrating thousands of clients onto a new employee benefits system

- Initiating the first programme to cover all Partnership brands (incorporating John Lewis, Waitrose and John Lewis Financial Services) in order to develop a coordinated approach to customer data management transformation in light of the upcoming introduction of GDPR. - Responsible for establishing a long-term solution to not only deliver regulatory change but transform the ability to utilise customer data across the organisation.

- Leadership of project and product teams across both waterfall and agile delivery methods in order to deliver the business transformation agenda to transition into a digital retail leader- Managing the implementation of new functionality and technologies to continually enhance the omni-channel customer experience.- Mentoring and coaching of product managers and their associated agile teams to support performance and wellbeing

- Ownership of the BT.com digital sales forecasting process; using data and analytics to present the optimal sales incentives mix for increased sales volume, up-sell and cross-sell across digital channels- Managing process improvement initiatives to automate manual processes and optimise decisions driven by data

Developing the ATL and BTL communication strategies, plans and budgets. Facilitating integration of the marketing and digital teams, given my previous role, in order to develop TTL plans.

Supporting the bank's transformation to a digital-first approach through the development of personalisation and targeted customer treatment strategies to increase online sales and NPS.

Four secondments over two years:Sub-Branch Manager, Dubai, International BankingMarketing Strategy Manager, Private BankingProject Manager, Credit Card TelephonyEmail Marketing Manager, Internet Channel