• Maintaining accurate hardware and software inventory and configuration information• Diagnose VPN and network connections • Used active Directory to Unlock accounts and resolve user related issues • Imaged new and used devices for new hires• Used SCCM/JAMF pro to manage Apple and Windows devices and deployments

• Used Palo Alto's Panorama software to manage firewalls • Upgraded cloud services plugin to help solve GlobalProtect Mac issues• Upgraded Panorama software to stay within N-1 compliance • Edited python scripts to help with automation• Worked on switches and router configurations• Worked with users on network related issues• Reconfigured VLANs to better to consolidate interfaces

• Ensure golf carts are clean and ready for customer use• Check-in customers and direct them on which side of the course they need to go off• Ensure customers get finished in a timely manner by monitoring the pace of play.• High level customer service

• Built virtual servers based on company needs• Unlocked, removed, and updated accounts in Active Directory for internal clients• Updated and patched servers to remove vulnerabilities• Used Office 365 to manage company distribution lists• Automated simple tasks using Powershell• Used Exchange Online to manage emails, calendars, and contacts• Worked with internal clients from all ends of the company• Troubleshot issues with internal clients

• Outfitted machines with correct parts to fulfill orders• Repair cracks or dents, make sure machines are cosmetically sound• Goes into BIOS to change settings to fit company preferences• Worked with HP, Dell, and Lenovo desktops• Troubleshoot issues such as RAM and hard drive malfunction