Oversee the maintenance and support of all IT systems, including servers, networks, hardware, and software.Ensure high availability and reliability of IT systems to minimize downtime and disruptions.Implement and manage robust cybersecurity measures to protect company data and systems.Provide technical support to all departments and branches, resolving IT issues promptly.Develop and maintain documentation for IT processes, systems, and procedures.Lead IT projects from inception to completion, ensuring they meet scope, budget, and timeline requirements.Coordinate with other departments to identify technology needs and implement solutions that enhance productivity and efficiency.Manage relationships with IT vendors and service providers, including contract negotiations and performance evaluations.Oversee the procurement of IT equipment and services, and ensuring quality.Supervise and mentor a team of IT professionals, fostering a collaborative and high-performing work environment.Conduct performance reviews, provide ongoing training, and support professional development for team members.Develop and implement IT strategies aligned with the company's goals and objectives.Stay updated on emerging technologies and industry trends to recommend and integrate innovative solutions.

A start-up in a developing market. Providing technical researches, site surveying, customizing solutions, systems integration, building startups backbone infrastructures and establishing partnership connections.Building a professional services company in that region with main focus on educational and agricultural technologies

First line technical support at the data division.Basic phone internet access data troubleshooting.

Key Responsibilities:- Strategic Leadership: Spearhead the development and execution of the company's IT strategy, aligning technology initiatives with overall business goals and growth objectives. Provide visionary leadership to guide the IT team in adopting emerging technologies and best practices.- Team Management: Lead and mentor a team of IT professionals, including system administrators, network engineers, and developers. Foster a collaborative and innovative work environment, encouraging team members to excel and grow in their roles.-Infrastructure Management: Oversee the design, implementation, and maintenance of robust IT infrastructure, including networks, servers, and cloud services. Ensure scalability, reliability, and security of systems to support the company's rapid growth and evolving needs.-Project Management: Manage the planning, execution, and delivery of IT projects, from concept to completion. Define project scope, timelines, and resource requirements, and coordinate efforts across multiple stakeholders to achieve project goals on time and within budget.- Security and Compliance: Implement robust security measures and compliance protocols to protect the company's data, systems, and intellectual property. Stay abreast of cybersecurity threats and industry regulations, and proactively address any vulnerabilities or compliance risks.- Vendor Management: Evaluate and select third-party vendors, partners, and technology solutions that align with the company's strategic objectives and budgetary constraints. Negotiate contracts and service level agreements to ensure value for money and quality of service.-Technical Support: Provide hands-on technical support and troubleshooting assistance to resolve complex IT issues and minimize downtime. Act as a point of escalation for critical incidents, and implement proactive measures to prevent recurrence.

Maintaining working flow and building staging environments

Because it’s a developing startup, I am the non-coder technical arm at the office, responsible of mainly deploying our solutions for the clients, supporting and maintaining our systems and the integrated 3rd party services at their environment, and covering their technical inquiries.

As the Head of the IT Department at an IT company, I held broad-ranging responsibilities encompassing diverse facets of operations. This encompassed overseeing end-user support, managing facility operations, and optimizing the network infrastructure and datacenters across our branches. Additionally, I actively collaborated with product management to align IT initiatives with the company's strategic objectives.A significant aspect of my role involved continual enhancement, research, development, and evaluation of strategies to streamline IT operations and bolster security measures. This was vital for ensuring a seamless and uninterrupted environment conducive to software production. Notably, our management of technologies spanned a spectrum, including our OpenStack/Amazon hybrid cloud, Asterisks/Huawei-based voice services, and Cyberoam/Juniper multilayered firewall, among others such as Microsoft Azure, SharePoint, TFS, Exchange, and Lync.- Guaranteeing a flawless user experience by promptly addressing all trouble tickets and maintaining uninterrupted internet connectivity, with a focus on traffic monitoring, policy enforcement, and mitigating misuse.- Orchestrating departmental operations, including policy development, SLA enhancement, budget planning, procurement oversight, and vendor management. Additionally, I led a dynamic team, handling recruitment, training, conflict resolution, and mentorship initiatives.- Spearheading research and development endeavors, which involved constructing, testing, and documenting diverse cloud solutions to extend our data center capabilities to our clients' locales. Furthermore, I diligently explored and compared emerging technologies to optimize internal performance and efficiency. Through meticulous planning and a relentless pursuit of innovation, I contributed significantly to the advancement of our IT operations, ensuring alignment with organizational objectives and delivering exceptional service delivery standards.

My team was entrusted with a multifaceted array of responsibilities, each playing a pivotal role in advancing our organization's objectives:- Strategically planning, integrating, and maintaining both our proprietary solutions and those of our esteemed partners, with a primary focus on unified communication technologies.- Serving as the foremost technical authority and consultative resource for our internal software engineering teams, facilitating seamless integration and optimization of their development environments.- Providing round-the-clock support coverage to promptly address inquiries and incidents from our support contractors, ensuring uninterrupted service delivery across a 24/7 operational framework.- Engaging in continual exploration and evaluation of emerging technologies from our technology partners, third-party solution providers, competitors, and compatible products. This involved rigorous research, testing, and analysis to stay abreast of industry trends and potential integrations.In addition to these core responsibilities, my role encompassed indispensable contributions to various ancillary functions, including project management, technical documentation, on-site training, research and development, quality assurance, and presales activities.Some of the technologies that featured prominently in my portfolio include IPTV, FoIP, smart home solutions, VoIP gateways, IVR systems, voicemail platforms, billing systems, physical access control mechanisms, virtualization technologies, and a myriad of others critical to our operational landscape. Through diligent oversight and strategic engagement with cutting-edge technologies, I played a key role in driving innovation and operational excellence within our organization.

It was a typical software house with typical setup of services like domain, mail firewall, web, surveillance, & database servers.Yet this transition from  being responsible of many clients to just the one enabled me to value corporate concepts like the importance of physical security, documentation, overseeing weaknesses & fault tolerance. & established core technical practices in action like quality of service, interoperability, dependencies, fine tuning & disaster recovery.

Supporting client company's clients by tracing, troubleshooting and finding the alternative solutions to the IT problems, especially in the security realm. In depth with routing, switching, security designs and configurations, to establish networks architectures and perform connectivity troubleshooting. And had planning and consulting many well-known companies as a freelancer to find alternative solutions of optimizing the IT system to accomplish the balance between end-user convenience and security considerations. Participated in all the aspects of the SOHO infrastructure starting with cabling, hubs and bridges, converters and manageable switches, power management and smart UBSs, storage networks and technologies like SCSI, RAID, DAS, NAS, SAN ...etc. Had technically supported as a consultant, as a trouble-shooter, or as on-the-job trainer in many small offices, medium businesses, and large corporations like:- DFM, AmancoSteel, Adventure, IDC, DDB, Tri Ocean, IBS, AIP, EGY-drill, Global Promotions, Rotana Magazine, EgyTrance, Bates-Equity, 4PR, UNISCO, Target oil fields, Tapre-Gas, EAP, Bon Appétit, Farzony, Environex, State Bank of India, Radio & TV building, SODIC, OTV, Morabahat, New Horizons TC, Synergy... and many more