Sr. Program Manager of Chime’s Speech Analytics platform in the Operations and Member Experience organization that partners with operational and strategic leaders to help Chime continually improve the member experience. Responsible for leveraging AI/ML behavior models to build out programs to ensure that Chime’s technology delivers at or above expected performance.

Program owner leading cost reduction efforts within Amazon's Just Walk Out technology organization.• Completes cost modeling and scenario analysis by working cross-functionally with product, analytics, engineering, capacity planning, and finance teams to inform roadmap prioritization and advise senior leadership• Spearheaded a program to enable 19% reduction in staffing of a key workflow with no regression in quality or capacity

Program leader driving technical and operations initiatives to scale the Amazon Go network and improve Just Walk Out technology.• Collected user requirements, designed, and released a new communication platform to facilitate the growth a global operation with a 98% launch satisfaction rating• Led 20+ cross-functional experiments to reduce cost and enable new customer experiences• Collaborated with research, engineering, retail, and operations teams to enable new customer experiences and launch Amazon's first convenience, 7,700 square foot grocery, café, and 3rd party Just Walk Out stores

Manager of the Seattle-based CX Quality Operations team that provides support for the Amazon Go technology.• Drove identification and adoption of key performance indicators in a new operations network• Implemented new policies and optimized employee scheduling to reduce overtime spending by 95% without regressing in organizational SLAs• Led a Kaizen event that resulted in an 80% improvement in a key operational metric

Member of the initial leadership team for Amazon’s CMH2 Fulfillment Center in Obetz, Ohio. • Managed a team of over 100 employees, including operations leads, process guides, andoperations associates• Administered strategic process changes to increase shipping production by 50% per shift and eliminate safety incident buckets• Advanced to the role of Subject Matter Expert after demonstrating high level knowledge and shift performance results as an Area Manager