People-driven program leader with a passion for leveraging data to solve complex problems
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Senior Program ManagerChime May 2023 - PresentSan Francisco, Ca, UsSr. Program Manager of Chime’s Speech Analytics platform in the Operations and Member Experience organization that partners with operational and strategic leaders to help Chime continually improve the member experience. Responsible for leveraging AI/ML behavior models to build out programs to ensure that Chime’s technology delivers at or above expected performance. -
Senior Program Manager - Just Walk Out TechAmazon Apr 2022 - Apr 2023Seattle, Wa, UsProgram owner leading cost reduction efforts within Amazon's Just Walk Out technology organization.• Completes cost modeling and scenario analysis by working cross-functionally with product, analytics, engineering, capacity planning, and finance teams to inform roadmap prioritization and advise senior leadership• Spearheaded a program to enable 19% reduction in staffing of a key workflow with no regression in quality or capacity -
Program Manager - Just Walk Out TechAmazon Aug 2019 - Apr 2022Seattle, Wa, UsProgram leader driving technical and operations initiatives to scale the Amazon Go network and improve Just Walk Out technology.• Collected user requirements, designed, and released a new communication platform to facilitate the growth a global operation with a 98% launch satisfaction rating• Led 20+ cross-functional experiments to reduce cost and enable new customer experiences• Collaborated with research, engineering, retail, and operations teams to enable new customer experiences and launch Amazon's first convenience, 7,700 square foot grocery, café, and 3rd party Just Walk Out stores -
Manager Ii, Operations - Amazon GoAmazon Sep 2018 - Aug 2019Seattle, Wa, UsManager of the Seattle-based CX Quality Operations team that provides support for the Amazon Go technology.• Drove identification and adoption of key performance indicators in a new operations network• Implemented new policies and optimized employee scheduling to reduce overtime spending by 95% without regressing in organizational SLAs• Led a Kaizen event that resulted in an 80% improvement in a key operational metric -
Manager, Operations - Amazon GoAmazon May 2017 - Sep 2018Seattle, Wa, Us -
Area ManagerAmazon Jun 2016 - May 2017Seattle, Wa, UsMember of the initial leadership team for Amazon’s CMH2 Fulfillment Center in Obetz, Ohio. • Managed a team of over 100 employees, including operations leads, process guides, andoperations associates• Administered strategic process changes to increase shipping production by 50% per shift and eliminate safety incident buckets• Advanced to the role of Subject Matter Expert after demonstrating high level knowledge and shift performance results as an Area Manager
David Henry Education Details
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Georgetown UniversityBusiness Analytics -
Virginia TechEconomics
Frequently Asked Questions about David Henry
What company does David Henry work for?
David Henry works for Chime
What is David Henry's role at the current company?
David Henry's current role is Senior Program Manager at Chime.
What schools did David Henry attend?
David Henry attended Georgetown University, Virginia Tech.
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