Janet Bedford Email & Phone Number

High Peak, England, United Kingdom

Manchester, United Kingdom

Employer Engagement Social Values & CSRRecruiting candidates Verification of performance Reporting and compliance

• Responsible and accountable for the delivery of contractual and financial verified performance across 7 sites in Greater Manchester. • Tasked with investigating “lost” performance and exceeded expectations by successfully identifying and converting c£40,000.• Analysis of risks to performance and challenging the status quo to drive positive change. • High levels of stakeholder engagement providing a seamless point of contact approach for all Operational Staff including Team Managers, and Head of Delivery and external contacts such as Jobcentre Plus and employer contacts• Completed training needs analysis within each site - developed appropriate training sessions and materials to cover all aspects of the user end product. • Internal auditing and compliance carried out on a daily/weekly/monthly basis reporting complex data and trends in a clear and concise manner to Head of Delivery, Performance Development Manager and Team Managers.• Analysing and interpreting large and sometimes complex volumes of data to produce clear and relevant information in an appropriate format for the audience through reports or presentations. Advanced use of Microsoft Office, including Excel to support with this

Manchester, United Kingdom

• Responsible and accountable for the day to day delivery of contractual and financial performance for the Working Well contract across 7 of the 10 GMCA contract package areas consistently achieving in month and quarterly to achieve commissioner forecasts and internal budgets.• Redesigned and relaunched all internal and external, reporting structure and documentation related to the verification process, liaising with Change and Improvement, Internal Quality and Compliance and IT teams on a regular basis. • Leading a small team to drive verification of eligible performance. • Identifying risks to performance and engaging with Managers and key workers. • Best Practice training delivered to 30 operational staff.• Dealing with employers by telephone, email and face to face meetings to ensure accurate verification of performance.• Working under tight deadlines and often within a pressurised environment to deliver

Manchester, United Kingdom

• Delivering Working Well Personalised Support Service. • Identifying barriers of clients and coaching to a successful outcome of employment using a variety of techniques including employability skills, signposting to health support, training and dealing with issues relating to benefits/housing/debt. • Responding to client and business needs on a rolling basis. • Effective relationship building with stakeholders. Consistently achieved top end performance on a RAGG rated performance management framework.

Glossop, Derbyshire

• Delivery of Work Programme• Close liaison with Centre and Contract Managers interviewing and training new staff, setting KPI’s and monitoring performance and compliance.• Identifying risks to future performance and putting robust strategies in place to overcome any issues. • Interviewing and training new staff, setting KPIs and monitoring compliance and performance of team members thereby identifying training needs.• Staff observations and Implementation of performance development plans where necessary. • Working in conjunction with other internal training departments such as Skills / Apprenticeships• Employer engagement and relationship management.• Identification of suitable candidates for apprenticeships and liaising with Apprenticeship Manager• Employer engagement and relationship management• Identifying risks to future performance and putting robust strategies in place to overcome• Conducting and delivering key employability skills and other structured candidate development activities in both one to one and group sessions. • Regular reporting on statistics and performance management for team.

Glossop, Derbyshire

• Delivery of Flexible New Deal end to end• Managing caseload as per Employment Advisor role.• Leading and Co-ordination of 5 team members over 2 sites.• Engaging with stakeholders, including DWP, JCP, Training providers and local employers for placements and jobs• Identifying training needs and implementing performance development plans where necessary• Co-ordination of all branch activity and management of branch resources and budgets • Conducting and delivering key skills and other structured candidate development activities. Providing access to development to enable candidates to achieve the highest levels of independence throughout the candidate journey• Close liaison with the Area Manager, providing information and statistics for reports and branch performance management information