Software Engineering Manager
CurrentCurrently leading three technical teams, responsible for core functionality within the product. Primary responsibilities include but not limited to, direction on building highly customer focused features, overseeing agile software development process, working with various stakeholders (Product Owner, Program Manager, UX, Business Operations Lead, Partners) on requirement / design / integration of software components, addressing customer issues / escalations, and last but not least providing production support for existing systems. Actively involved in customer and partner engagement that fuel product adoption including customer user research. Expertise and strength in hiring process, help building teams with better collaboration that facilitates growth within organization. Involved in providing early feedback on user research studies and functionality, and help teams with testing and writing automation. Designed, tested and delivered valuable and business critical solutions that help new and existing small business customers to grow their business with least amount of their time spent on marketing automation.