Jamie H. Email & Phone Number

Melton, England, United Kingdom

Hull, England, United Kingdom

- Delivered contracted services to agreed service levels within budget.- Ensured service delivery met the University’s and students’ satisfaction and all Health and Safety obligations where met.- Monitored compliance with the under lease, facilities management and service level agreements.- Managed activities, training and welfare of the maintenance team.- Responsible for the recruitment, induction, training needs analysis and performance appraisals of direct reports.-… Show more - Delivered contracted services to agreed service levels within budget.- Ensured service delivery met the University’s and students’ satisfaction and all Health and Safety obligations where met.- Monitored compliance with the under lease, facilities management and service level agreements.- Managed activities, training and welfare of the maintenance team.- Responsible for the recruitment, induction, training needs analysis and performance appraisals of direct reports.- Maintained ongoing and effective working relationships with the University of Hull and student bodies Show less

Doncaster, United Kingdom

• Responsible for starting the business up from scratch during the new build – includes recruitment of entire team from Management to Court Monitors and Restaurant staff.• Implement and operate TAPS Accredited Health & Safety Standard.• Control and Develop all aspects of the operation including: Marketing & Financial Control, Staffing & Product Development• Deliver leadership and support to the team• Manage KPI’s including financials to drive the performance of the business•… Show more • Responsible for starting the business up from scratch during the new build – includes recruitment of entire team from Management to Court Monitors and Restaurant staff.• Implement and operate TAPS Accredited Health & Safety Standard.• Control and Develop all aspects of the operation including: Marketing & Financial Control, Staffing & Product Development• Deliver leadership and support to the team• Manage KPI’s including financials to drive the performance of the business• P&L responsibility for turnover of over £2m – including Food & Beverage • Control budget – meet short and long term objectives• Instill and promote exceptional customer service standards• Instigate and contribute to marketing campaigns• Recruit, train and develop my team• Prepare reports and presentations to the Directors• Responsible for all maintenance, servicing and insurance of site• Lead from the front, set the best example and bring the best out from my team Show less

Hull, United Kingdom

• Responsible for the day-to-day management of all aspects of two sites and delivering continuous improvement from both a quality and financial perspective to support the operational efficiency of the businesses.• Managing and motivating dual site teams to maintain high performance and ensure the highest level of safety and service is being offered to our customers.• Achieved monthly and quarterly KPI\'s, including wage ratio, site audit and accident ratings, ensuring financial targets… Show more • Responsible for the day-to-day management of all aspects of two sites and delivering continuous improvement from both a quality and financial perspective to support the operational efficiency of the businesses.• Managing and motivating dual site teams to maintain high performance and ensure the highest level of safety and service is being offered to our customers.• Achieved monthly and quarterly KPI\'s, including wage ratio, site audit and accident ratings, ensuring financial targets and other agreed targets are met in all departments. • Responsible for the dual sites Profit & Loss accounts and accountable for the achievement of targets, including managing and controlling operational budgets.• Providing Head Office with weekly reports outlining all aspects of the businesses related to accidents, income and expenditure, including wage ratio and spend per head (SPH). • Responsible for the recruitment, training and development of staff, conducting regular performance reviews and offering training and coaching when necessary - my team consisted of up to 100 employees.• Proactive management of employee relation issues, with advice and support from the HR department. involved in new set ups and also developed under-performing facilities turning them• Scheduling regular meetings with the management teams and staff to provide updates, requesting feedback and sharing information, ensuring effective channels of communication at all levels so every member of staff is aware of the team objectives and the part they play in their delivery. • Responsible for dealing with any external contractors to ensure Health and Safety procedures are followed as well as statuary requirements. • Ensuring staff are knowledgeable about all products and services and display a commitment to the culture and philosophy of Gravity. Show less

Dst., Sport & Recreation Management

Education record