张芸洁 Email and Phone Number

Completion of undergraduate studies from the DeGroote School of Business at McMaster University. Committed to maintaining professional relationships with clients to increase profitability and drive exceptional business results. Articulate, amicable, and energetic team player with an exemplary passion for fostering strong relationships conducive to strong business growth. Recognized for outstanding problem-solving and communicative abilities.Professional ExperienceCustomer Service Representative, 09/2019 to 10/2020Nations Fresh Foods – Hamilton, CanadaMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.Evaluated account and service histories to identify trends, using data to mitigate future issuesLiaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.Sales Representative, 09/2018 to 06/2019DNA Shoes – Hamilton, CanadaCirculated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.Recommended and located merchandise for shoppers, engaging politely to establish product needs and wants.Accurately processed 100+ customer transactions, achieving highest recorded in-store turnover of $4,000.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Utilized proficiency in social media management by promoting store online to source prospective buyer groups.