Account Manager
CurrentAs Account Manager i am serving as the primary business contact for the client and i am responsible for client satisfaction and service level. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.Responsibilities:Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise. Owns the contract and contract renewals for new work for an existing client. Approves Change Orders and invoices, and is responsible for payment collections.Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
