Ezgi Işık
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Ezgi Işık Email & Phone Number

Customer Success Team Lead at Storyly
Location: Istanbul, Türkiye, Turkey 9 work roles 3 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Storyly
Role
Customer Success Team Lead
Location
Istanbul, Türkiye, Turkey
Company size
56 employees

Who is Ezgi Işık? Overview

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Quick answer

Ezgi Işık is listed as Customer Success Team Lead at Storyly, a with 56 employees, based in Istanbul, Türkiye, Turkey. AeroLeads shows a matched LinkedIn profile for Ezgi Işık.

Ezgi Işık previously worked as Customer Engagement Manager at Storyly and Senior Customer Success Manager at Insider.. Ezgi Işık holds Master'S Degree, Marketing Communication from İstanbul Bilgi Üniversitesi.

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Email format at Storyly

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Storyly

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Profile bio

About Ezgi Işık

Customer-focused professional with a career in account management and customer success. Highly committed with hardworking mentality to retain and drive growth of managed portfolio. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Current workplace

Ezgi Işık's current company

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Storyly
Storyly
Customer Success Team Lead
Istanbul, Turkey
Website
storyly.io
Employees
56
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9 roles

Ezgi Işık work experience

A career timeline built from the work history available for this profile.

Customer Success Team Lead

Storyly

Istanbul, Turkey

Customer Engagement Manager

Current
Storyly

- managing customers locally and globally from all verticals (retail, finance, loyalty, delivery etc)- developing and implementing new methodologies to ensure maximum Customer Satisfaction and improve tracking these metrics internally- working on projects like Health Score and Onboarding to improve Customer Success processes internally- provide top care for our existing customers- working on achieving target KPIS: renewal, upsell, engagement, churn, and CSAT.identifying and forecasting risks and growth opportunities within the portfolioworking closely with Sales, Finance, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally.- reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged product

Mar 2023 - Present

Senior Customer Success Manager

Insider.

Istanbul, Turkey

Jul 2022 - Mar 2023

Customer Success Manager

Insider.

Istanbul, Turkey

- Driving adoption and retention- Bulding relationships with customers and strategically guide them to achieve maximum impact- Primary contact of partner- Orchestrating all efforts to keep adoption and usage high with driving value recognition- Providing best use cases according to the partner, helping them with panel usage with trainings, being a consultant to use Insider products in the best way to meet partners needs- Responsible for gross retention, CSAT, health score and lock-in score of the partners and taking actions to improve these metrics

Feb 2021 - Jul 2022

Account Executive

Nielseniq

Istanbul, Turkey

Account Executive at In-Store Research Team-In-Store Research project management for diverse client portfolios -Driving profitable revenue growth, monitoring cost & revenue-Building sales strategies to deliver growth-Reporting & analyzing In-Store KPIs with sales data linkage-Working closely with clients and all project business units on a regular basis to maximize client satisfaction

Mar 2019 - Feb 2021

Supply Engineer At Spare Parts Department

Arçelik Global

Arçelik Çayırova

Feb 2016 - Jan 2019
Team & coworkers

Colleagues at Storyly

Other employees you can reach at storyly.io. View company contacts for 56 employees →

IO Irem Okmen Irem Okmen Colleague at StorylyIstanbul, Türkiye, Turkey View → AF Alper Furkan Ozturk Alper Furkan Ozturk Colleague at StorylyAnkara, Türkiye, Turkey View → SA Selin Aydemir Selin Aydemir Colleague at StorylyTürkiye, Turkey View → LO Letícia Orlandini Letícia Orlandini Colleague at StorylyBrazil View → BE Beyza Erik Beyza Erik Colleague at StorylyIstanbul, Türkiye, Turkey View → AT Alican T. Alican T. Colleague at StorylyIstanbul, Türkiye, Turkey View → LB Leyla Barış Leyla Barış Colleague at StorylyIstanbul, Türkiye, Turkey View → SA Selin Aydemir Selin Aydemir Colleague at StorylyTürkiye, Turkey View → NK Nese Kucukbalci Nese Kucukbalci Colleague at StorylyAnkara, Türkiye, Turkey View → DA Dilan Aydan Aydın Dilan Aydan Aydın Colleague at StorylyTürkiye, Turkey View →
3 education records

Ezgi Işık education

Bachelor’S Degree, Industrial Engineering, Graduated

Özyeğin University

Activities and Societies: Endustri Muhendisligi Klubu 75% Scholarship

High School, Science

Lyceé Saint Michel

Activities and Societies: Olympics of Physics – Second Place in Istanbul (2008)

FAQ

Frequently asked questions about Ezgi Işık

Quick answers generated from the profile data available on this page.

What company does Ezgi Işık work for?

Ezgi Işık works for Storyly.

What is Ezgi Işık's role at Storyly?

Ezgi Işık is listed as Customer Success Team Lead at Storyly.

Where is Ezgi Işık based?

Ezgi Işık is based in Istanbul, Türkiye, Turkey while working with Storyly.

What companies has Ezgi Işık worked for?

Ezgi Işık has worked for Storyly, Insider., Nielseniq, Arçelik Global, and The Coca-Cola Company.

Who are Ezgi Işık's colleagues at Storyly?

Ezgi Işık's colleagues at Storyly include Irem Okmen, Alper Furkan Ozturk, Selin Aydemir, Letícia Orlandini, and Beyza Erik.

How can I contact Ezgi Işık?

You can use AeroLeads to view verified contact signals for Ezgi Işık at Storyly, including work email, phone, and LinkedIn data when available.

What schools did Ezgi Işık attend?

Ezgi Işık holds Master'S Degree, Marketing Communication from İstanbul Bilgi Üniversitesi.

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