- managing customers locally and globally from all verticals (retail, finance, loyalty, delivery etc)- developing and implementing new methodologies to ensure maximum Customer Satisfaction and improve tracking these metrics internally- working on projects like Health Score and Onboarding to improve Customer Success processes internally- provide top care for our existing customers- working on achieving target KPIS: renewal, upsell, engagement, churn, and CSAT.identifying and forecasting risks and growth opportunities within the portfolioworking closely with Sales, Finance, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally.- reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged product

- Driving adoption and retention- Bulding relationships with customers and strategically guide them to achieve maximum impact- Primary contact of partner- Orchestrating all efforts to keep adoption and usage high with driving value recognition- Providing best use cases according to the partner, helping them with panel usage with trainings, being a consultant to use Insider products in the best way to meet partners needs- Responsible for gross retention, CSAT, health score and lock-in score of the partners and taking actions to improve these metrics

Account Executive at In-Store Research Team-In-Store Research project management for diverse client portfolios -Driving profitable revenue growth, monitoring cost & revenue-Building sales strategies to deliver growth-Reporting & analyzing In-Store KPIs with sales data linkage-Working closely with clients and all project business units on a regular basis to maximize client satisfaction