Alan Aldean Email & Phone Number

Greenville, South Carolina, United States

Provide tier 3 operational support for Windstream's service provider data network.Write and perform network maintenances in order to improve and stabilize Windstream's service provider data network.Perform change controls to upgrade and standardize Windstream's service provider data network.Troubleshoot network issues via phone and trouble ticketing systems with other network service providers, Windstream technicians, and other internal groups.Work escalations from tier 1 and tier 2 analysts in Windstream’s Data NOC IP group and other internal groups.

Greenville, South Carolina, United States

Provide tier 2 operational support for Windstream's service provider data network.Write and perform network maintenances in order to improve and stabilize Windstream's service provider data network.Perform change controls to upgrade and standardize Windstream's service provider data network.Troubleshoot network issues via phone and trouble ticketing systems with other network service providers, Windstream technicians, and other internal groups.

Greenville, South Carolina

Responsible for troubleshooting, repair, and outage resolution from the provider edge to the core of a national MPLS backbone network. Designing, documenting, and implementing network change controls to repair and upgrade network infrastructure in a 24/7 NOC environment. Investigating network issues and trouble reports, responding to monitoring alerts and helping to correlate events across teams. Working with vendors and field techs to address software issues and hardware failures. Performing root cause analysis of outages and network events. Extensive experience with platforms from vendors including Cisco, Juniper, Alcatel Lucent, and Ericsson.

Greenville, South Carolina Area

Was responsible for providing operational support for dynamic and static broadband customers via chat, Remedy trouble tickets, and phone calls with Windstream technicians, static customers, and front-line representatives.Configure broadband connections in DSLAMs, ATM switches, and Broadband Remote Access Servers. Troubleshoot data network elements with service technicians and help desk members to solve customer connection issues.Mentor and train new and existing team members as needed.Work on special projects and escalations as assigned

Greenville, South Carolina

Orlando, Florida Area

Bs, Network Security, Summa Cum Laude

Applied Mathematics