Pradeep Namburu Email & Phone Number

Bengaluru, Karnataka, India

• Managed key B2B accounts, including customers like Aditya Birla Group, Apollo Hospitals, and Ola. Collaborated with project sponsors to streamline customers business payables processes, significantly improving.
• Designed and implemented customer experience and adoption strategies, leading to increased product usage for newly onboarded customers through tailored training sessions.
• Led Executive Business Reviews and renewal meetings, showcasing product ROI, introducing new features, highlight SLA's and identifying upsell opportunities. Successfully maintained high renewal success rates and.
• Leveraged data to monitor usage metrics, and identify identify red flags to predict churn. Implemented tailored retention strategies to maintain strong customer retention rates.
• Collaborated with engineering and support teams to prioritize Azure tickets, improving resolution times for key customer issues and enhancing overall customer satisfaction.
• Advocated for customer needs, contributing to key product releases that enhanced customer value and created opportunities for upselling.

Bengaluru, Karnataka, India

• Cultivated relationships with 180+ content creators, including top influencers like Manas Arora, Clinical Guruji, and Rachana Ranade.
• Led end-to-end 80 implementation projects of Graphy product, from initiation to signoff.
• Exceeded customer onboarding goals, reduced onboarding time from 14 to 9 days, and accelerating billing start dates.
• Drove engagement through recurring knowledge-sharing sessions and monthly connects
• Spearheaded key business model changes, upgrading high-revenue customers to a revenue-sharing model from subscription models, resulted increase in revenue MOM.
• Collaborated with the product team to launch a popular membership feature, enabling customers to boost revenue.

Hyderabad, Telangana, India

1. Collaborated on key operational and account management initiatives with the founding team to enhance client experiences and ensure high satisfaction levels.2. Managed operations for 150+ premium clients in Hyderabad, successfully expanding services to three Tier-2 cities, fostering loyalty, and surpassing performance expectations.3. Exceeded onboarding.

Bangalore

• Surpassed targets by closing 100+ leads, generating ₹25+ lakhs monthly.
• Spearheaded lead generation campaigns, boosting customer acquisition through market research and competitor analysis.
• Recognized twice as a top performer, achieving 22% MoM sales growth.
• Collaborated with regional and zonal managers on high-impact sales plans, driving revenue growth and market penetration.
• Facilitated cross-functional collaboration for smooth transitions to the Operations team.
• Secured 300+ premium properties in central Bangalore, expanding NestAway's portfolio and market presence.

Hyderabad, Telangana, India

Pgdm, Marketing, Hr And International Business.

Bachelor Of Commerce - Bcom, Business/Commerce, General