Responsible for Sales, Customer Service and Product Development / Delivery

Responsible for 3 core activities which had a direct impact on our customer(s) journey:• Global Contact Centre - identifying and implementing new markets which could be supported from the centralised contact centre in Dubai.• Salesforce – development and compliance for the network.• Digitalisation - "on line bookings". Primary responsibility for E-SkyCargo – Emirates SkyCargo's "proprietary" online booking platform, but also supported with the role out of CargoWise (Wisetech) and WebCargo (by Freightos).In this role I worked exceptionally close with internal and external stakeholders, including stations, Group IT, as well as other commercial divisions within the airline to adopt best practices for SkyCargo.

With a re-structure of the department - shifted to the commercial side of product sales.Reporting directly into the VP of Cargo Commercial Development.Responsible for achieving; revenue, tonnage and yield contributions on a global scale for:Emirate Safe - Our Valuable and Vulnerable productand for our smaller niche Specialty products incl:Emirates WheelsHUMand the soon to launched AOG product.Working closely with our Business Analysis Managers, Regional Commercial VP's and the stations themselves in identify local, regional and global opportunities to bring in board.

Part of the Operational Product Development team reporting directly into the VP of Product Development.Close co-ordination between multiple inter company departments, P&L, S&P, commercial, Insurance, Corp Coms, and Legal for new product launches.Projects worked on included:E commerce, AVI (PET), Wheels (CAR), Safe (VAL) and HUM as well as overseeing a complete internal product manual update.

Global Logistic Solutions – Part of the Global Solution Sales team, made up of 12 key personnel – based in all the major global markets (LATAM, NA, SA, EU, APAC, ME). All reporting directly in the Senior Vice President of Solutions in the USA.The solutions team is about providing something different to our customer’s not just freight (transportation). Key Solution areas, Global visibility, Custom House Brokerage, Freight forwarding documentation, Regulatory and Compliance, Warehousing as well as Lead Logistic Provider solutions. Working in Partnership with our customers and operations to write operational Processes prior to engagements ensuring smooth delivery of services and product throughout the global supply chain.

Heading up the Strategic Sales and Business Development for Hellmann MENA – Reporting directly to the MENA Sales Director.Hellmann have been so successful in the region in the last 4 years due to focusing on particular industry verticals.Healthcare LogisticsAutomotive Spare Parts LogisticsChemical LogisticsOil / Gas & Project Logistics&Fashion LogisticsDue to my experience with in the Life Sciences / Healthcare sector with AMEX, I joined to focus primarily on the Healthcare Sales, and selling the DC concept from our MoH approved facility in DLC. Due to the success of this facility I am now given free reign to go after any large tenders within our core sectors, automotive, chemical, fashion etc. Responsible for the sales process, RFI, RFP & RFQ to closing the business yet most importantly account managing any new wins and retaining these customers.Notable achievement:Sales person of the year 2012. Award collected in front of the whole of Hellmann GCCSecured and implemented a 7 million USD project for a reputable Oil and Gas company in Saudi Arabia. Created the whole Budget and coordinated the project for the first 4 months along with our partners in Saudi Arabia. Project is still on going.Secured Hellmanns largest Healthcare customer here in the Middle East, both storage and distribution to the GCC and wider region, worked very closely with our Global Healthcare Director and our regional Healthcare GM. After 2 years of initial talks signed in early 2013 an automotive spare parts OEM customer. Working very closely on the implementation currently; This customer will be serving the GCC area from their Hellmann managed and dedicated facility in DWCSecured a very reputable Chemical company for the UK for all their DG storage requirement with in the freezone

Look after a large portfolio of existing clients and managing their accounts. Also involved with finding new potential business opportunities and executing the deals