Andy Taylor

Andy Taylor Email and Phone Number

SVP Infrastructure Technology and Chief Information Security Officer @ Alpine Physician Partners
Denver, CO, US
Andy Taylor's Location
Denver Metropolitan Area, United States, United States
Andy Taylor's Contact Details
About Andy Taylor

I am a seasoned Information Technology senior executive with global and multi-industry experience at leading large Infrastructure & Operations and Product Development organizations. I have been recognized for execution focused leadership, complex program management, crisis management, mergers and acquisitions strategy and integration, cybersecurity, and business practice optimization. I enjoy hands on work and I have a proven track record of success at developing solutions that decrease technical debt, retain customers, improve security, revenue, and customer satisfaction, and I enjoy improving the efficiency of technology organizations.Specialties: Leadership | Crisis Management | Cybersecurity | M & A | Divestitures | Public and Private Clouds | Technology Infrastructure & Operations | Product Development | ITSM & ITOM | Technology and Organizational Change Management | Customer Satisfaction | Service Ownership | Disaster Recovery | Knowledge Management | Process Engineering | Program Management | Globalization | Team Building | Strategy | Production Support

Andy Taylor's Current Company Details
Alpine Physician Partners

Alpine Physician Partners

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SVP Infrastructure Technology and Chief Information Security Officer
Denver, CO, US
Andy Taylor Work Experience Details
  • Alpine Physician Partners
    Svp Infrastructure Technology And Chief Information Security Officer
    Alpine Physician Partners
    Denver, Co, Us
    View
  • Aircare Health
    Chief Information Officer
    Aircare Health May 2023 - May 2024
    Saint Paul, Minnesota, Us
    View
  • Intrado
    Chief Technology Officer
    Intrado Jun 2020 - Jun 2022
    Omaha, Nebraska, Us
    Leadership of Infrastructure Engineering, Product Development, and Technology Operations groups in Corporate and Life & Safety Divisions. Responsible for enterprise wide Shared Services Operations, IT Standards and Practices, Incident Command & Communications, Cybersecurity Attack Surface Management, Disaster Recovery, and Crisis Management.
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  • Intrado
    Senior Vice President Technology Operations
    Intrado May 2019 - Jun 2020
    Omaha, Nebraska, Us
    Head of Global Technology Operations. Level 1, 2, and 3 Production support of internal and external facing services. Responsible for enterprise wide IT Standards and Practices, Incident Command and Communications, and Attack Surface Management.
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  • Worldpay
    Vice President, Information Technology
    Worldpay 2013 - May 2019
    Cincinnati, Ohio, Us
    Vice President, Global Technology OperationsGlobally accountable for levels 1, 2, and 3 production support and service delivery for all transaction processing, settlement, customer care, corporate applications, and infrastructure and application monitoring. Responsible for critical incident management services and internal and external incident communications. Accountable for the management of the global ATM fleet, the technical NOC, acquiring platforms, transaction gateways, and enterprise production control batch services.
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  • Avaya
    Senior Director, Global Support Services
    Avaya 2006 - 2013
    Morristown, New Jersey, Us
    Customer support services, people, process, and technology operations leadership.2010-Present Leader, Global Support Services Business Operations. • Accountable for large business operations department, managing budgetary financials, vendor management, and headcount management, for 2700+ member support organization. • Owner of key performance indicator tracking and analysis, organizational strategy, and all global support processes. • Responsible for program management office, strategy execution, communications, information security practice, and key initiative development. Leader, Avaya eSupport, knowledge, and digital content management, secure connectivity, Services R & D tools and applications remote support. Organizational responsibility for Services Information Technology department, internal and customer facing digital presence for services organization. • Accountable for strategy and leadership redesign of support website to transform a call center based support delivery model to a web based support delivery model. • Responsible for execution of forklift replacement of knowledge management application in support of cross-functional organizational shift to knowledge centered support. • Leading the management of repeatable and common global processes for support delivery, continuous improvement, and increasing customer satisfaction and net promoter scores. 2006-2010Director, Global Remote ServicesLeader, Emerging Technologies Customer Support, Global Remote Services Business Operations, Technical Readiness, and Security Practice.Created global automated work delivery model, implemented for over 2000 employees via work assignment engine, skills bank, and schedule applications, resulting in 19% increase in productivity.
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  • Oracle
    Director, Global Customer Support
    Oracle 1999 - 2006
    Austin, Texas, Us
    Leader for customer support services, change management, acquisition integration, global process owners (Global Standards Team), and global project management teams. 2002, and 2004 to 2006 Software Technical Assistance Recognition (STAR) Awards for Innovative Support from the Service and Support Professionals Association (SSPA), the 2004 "Stevie Award" for Best Customer Service Organization, and the 2003 to 2006 WebSTAR Service Excellence Awards from the SSPA.
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  • Colorado Technical University
    Adjunct Professor, Microsoft Certified Trainer, Independent Contractor
    Colorado Technical University 1998 - 2004
    Colorado Springs, Co, Us
    Instructor, Microsoft Official Curriculum and IT Security curriculum.
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  • Mci Systemhouse
    Systems Engineer
    Mci Systemhouse 1998 - 1999
    Us
    Administered, supported, and installed Windows NT servers in Ethernet and Token Ring environments. Developed operating system and software images, created applications for platform installations, and performed internal training for programs valued over $10M.
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Andy Taylor Skills

Vendor Management Program Management Integration Cross Functional Team Leadership Management Leadership Strategy Change Management Customer Satisfaction Strategic Planning Call Centers Telecommunications Call Center Disaster Recovery Information Technology Security Process Improvement Process Engineering Business Operations Business Analysis User Experience Voip Cloud Computing Professional Services Operations Management Troubleshooting Team Leadership It Strategy Service Delivery Analysis Pmo Business Process Improvement Outsourcing Business Strategy Knowledge Management Operating Systems Crm Technical Support Project Planning Budgets Saas Team Building Pmp Executive Management Wireless Customer Service It Operations Mergers And Acquisitions Continuous Improvement Website User Experience

Andy Taylor Education Details

  • University Of Pennsylvania
    University Of Pennsylvania
    Psychology
  • Colorado Technical University
    Colorado Technical University
    It Management

Frequently Asked Questions about Andy Taylor

What company does Andy Taylor work for?

Andy Taylor works for Alpine Physician Partners

What is Andy Taylor's role at the current company?

Andy Taylor's current role is SVP Infrastructure Technology and Chief Information Security Officer.

What is Andy Taylor's email address?

Andy Taylor's email address is an****@****ado.com

What is Andy Taylor's direct phone number?

Andy Taylor's direct phone number is +151390*****

What schools did Andy Taylor attend?

Andy Taylor attended University Of Pennsylvania, Colorado Technical University.

What skills is Andy Taylor known for?

Andy Taylor has skills like Vendor Management, Program Management, Integration, Cross Functional Team Leadership, Management, Leadership, Strategy, Change Management, Customer Satisfaction, Strategic Planning, Call Centers, Telecommunications.

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