Co-Founder & Chief Executive Officer for Igloo Group. Within, Igloo Group, you will find:1) Think Igloo for logistics, engineering & consulting2) Print Igloo for marketing, advertising & print.

• Co-Program & Project Manager for Cisco Smart Care Services Business Operations under Services Operations Enablement focussing on Smart Care Service & Partner Self Service Programs• In April 2015 - designed and successfully implemented cost reduction resulting in savings to Cisco of $1.1 MILLION per year• Project owner & lead for the design, development and implementation of key business processes and leading practices collateral for worldwide utilization.• Team lead in the development of the Leading Practices document to be employed globally across all theaters for the most effective and efficient utilization of the processes• Provided process analysis expertise on a brand new global marketing program offerings enabling a successful• Managed the design and development of significant business processes ranging from key internal sales processes to Customer interactive processes for Cisco Canada. • Facilitated customer sessions to drive and enable best practices for Cisco worldwide.• Designed and Implemented Customer/Cisco network inventory collaboration processes using Six Sigma DMAIC methodology• Performed feasibility studies providing Customers with recommendations on best practices, tools, processes, and procedures.• Provided process analysis expertise on business improvement initiatives• Co-authored Cisco Canada Service Sales Processes book• Co-managed Cisco Canada’s role and participation in global Cisco Initiatives• Project Lead for the effective, targeted distribution of the Welcome Kits

Co-managed/facilitated the design and development of ITIL best practices for all divisions of Technology and Solutions with Bank of Montreal.

• Member of Team that developed, designed and implemented new and improved business processes for day-to-day back office operations using Six Sigma• Designed and developed several database applications using Microsoft Access and Visual Basic including a project resource database and a project life cycle database for project managers• Co-lead time study and detailed work sampling analysis of back office processes for process improvement• Designed and implemented more effective and efficient business processes using Six Sigma • Identified various business opportunities primarily for the Retail and Small Business division of CIBC and secondary for the remaining sectors of the bank

• Co-lead Time Study and detailed Work Sampling analysis for entire Zellers Home Buying Office • Monitored, measured, analyzed and prepared key results for Executive Management (including CEO of Zellers) on the top trends within the Buying Office from the time study and work sampling analysis.• Developed several database applications using Microsoft Access and Visual Basic including a database for the organization and management of all the big ticket items in HBC warehouses