I am a dynamic professional with over several years of rich experience in Operations & Client Servicing in an IT Services and IT Consulting organization. Have been a key contributor and the primary point of contact for client issues, escalations and day-to-day operations related to the team in a BPO environment while ensuring the highest levels of Customer Service, experience and satisfaction. I believe that my experience has taught me how important it is to have the ability to learn quickly and retain it with all my efforts which ultimately allows me to excel in any role