Referral Specialist in Data Control, worked with the TriCare health plan and our military personnel. Processed doctor's referrals. LHI has this contract through United Health Group.

First tier support to internal and external customers providing health help desk assistance and escalating calls when necessary to appropriate area experts.

Build communities of people where products and services flow.

Call Center Supervisor for 6 months, Pleasantly assist customers via phone, mail, internet by placing orders, answer product and process inquiries, and off special sales. Did 3+ month special project for accounts payable with verification and exception report. Seasonal warehouse help with order picking and quality control QC.

Financial banking transactions while providing customer service and initiating referrals for bank and investment services. Occasional lead teller. Awarded for Fraud Awareness when recognizing fraud and calling authorities to stop and arrest the man.

Mainframe application program development and end-user support Responsible for Health Claims department with small to medium sized, moderate complexity projects. Responsibilities included application implementation, testing, impact assessment, time estimate, maintenance, project and user documentation, user support, impact assessment, systems development life cycle SDLC.