A Abbas Email and Phone Number
7 years international experience in Logistics and Supply Chain Management. I have held positions with great responsibility in organising supply chain and logistics operations in Pak Traders for imported ceramics business. I also worked for a Spanish Bank named Santander in core retail banking. I have recently completed my Masters in Logistics & Supply Chain Management with Distinction from the University of West of Scotland and also completed SAP Global Certification. I've had Masters in Business Administration (MBA) from Glasgow Caledonian University before i studied Msc Supply Chain & Logistics..I am currently working as Sales and Service Associate in Webhelp UK and doing various IT corporate projects for Express Communications. I have this full-time job for the past 5 years with flexible hours which helped me a lot towards finishing my full-time degree simultaneously. My core skills are the ability to implement demand forecasting techniques, effective CRM, Customer focussed, problem solver, SAP utilisation. A highly motivated individual, dynamic, resourceful, conscientious and trustworthy. A good team player and highly adaptable to change, resolves problems through an analytical and questioning approach.I am a citizen of United Kingdom and Pakistan by birth, and have fully understanding of multicultural work environments
Webhelp
View- Website:
- webhelp.com
- Employees:
- 20338
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It Desk SupportExpress Commmunications Mar 2017 - PresentGlasgow, United KingdomWorking and assisting various clients in managing their IT infrastructure. Currently working on IT corporate projects for big companies like 3 mobile and SPX pumps, as and when basis.
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Sales And Service AssociateWebhelp Mar 2012 - PresentGreenock• inbound technical support for various famous UK brands like Sky digital and Vodafone UK, also provided product support and resolved billing enquiries efficiently• accounts management, promoted add-on products and services to the customers• resolved promotions, rewards and incentives enquiries in a timely manner• efficient utilisation of bespoke system used for account management• resolved all complaints at first point of contact to ensure customer satisfaction and maintain… Show more • inbound technical support for various famous UK brands like Sky digital and Vodafone UK, also provided product support and resolved billing enquiries efficiently• accounts management, promoted add-on products and services to the customers• resolved promotions, rewards and incentives enquiries in a timely manner• efficient utilisation of bespoke system used for account management• resolved all complaints at first point of contact to ensure customer satisfaction and maintain service levels• ensured that monthly targets and all KPI's as agreed with line manager, were met and regularly exceeded Show less -
Inventory ControllerGlobiz Furnitures Limited Apr 2011 - Sep 2011LarbertManaged and controlled inventories for all furnitures at Globiz. As part of my job, other administrative tasks like vehicle log was managed within this role.
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Customer Service AssociateBanco Santander Feb 2010 - Dec 2010Glasgow, United Kingdom• inbound sales and support for core retail banking customers• accounts management, promoted add-on products and services to the customers• resolved promotions and upgrading options for credit cards enquiries• promoted Santander products/ services, efficient utilisation of bespoke system used for account management• resolved all complaints at first point of contact to ensure customer satisfaction and maintain service levels• ensured that monthly targets and all KPI's as… Show more • inbound sales and support for core retail banking customers• accounts management, promoted add-on products and services to the customers• resolved promotions and upgrading options for credit cards enquiries• promoted Santander products/ services, efficient utilisation of bespoke system used for account management• resolved all complaints at first point of contact to ensure customer satisfaction and maintain service levels• ensured that monthly targets and all KPI's as agreed with line manager, were met and regularly exceeded Show less -
It Hardware Desk SupportPanorama Computers Feb 2009 - Jan 2010GlasgowWorked as IT support desk for system hardware issues.
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Supply Chain ManagerPak Traders Jul 2001 - Sep 2006Lahore, Pakistan• planned, optimised, managed and evaluated supply chain/ logistics operations of imported ceramics products for retail and trade customers.• maintained purchase orders, transportation, storage & distribution and customer service, ensured inventories are replenished timely to meet guaranteed service level.• administer the operating procedures and managed financial and physical resources• focused on business development according to sales orders in Pak Traders
A Abbas Education Details
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University Of The West Of ScotlandDistinction -
Glasgow Caledonian UniversityInternational Business
Frequently Asked Questions about A Abbas
What company does A Abbas work for?
A Abbas works for Webhelp
What is A Abbas's role at the current company?
A Abbas's current role is SAP Certified - MSc Supply Chain Management.
What schools did A Abbas attend?
A Abbas attended University Of The West Of Scotland, Universität Duisburg-Essen, Standort Essen, Glasgow Caledonian University.
Who are A Abbas's colleagues?
A Abbas's colleagues are Sky Operations, Sandra Vikander, Sunny Midha, Ilham Bouassem, Razafindravony Johanne, Med Amine Boujenna, Mohamed Anass Benlarbi.
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