Agnieszka Adamska Email & Phone Number

Birmingham, Gb

- Remote and Face-to-Face support to 3000+ users across 3 sites- Implementing Change Management including VLAN changes, UPS battery calibrations and replacement, password rotations- Installation, maintenance and support for IT equipment- Ticket system monitoring and resolution according to SLAs - Analysing performance of IT equipment- Software and hardware configuration, updates and maintenance- Planning and undertaking scheduled maintenance upgrades- Management of Asset Register (asset lifecycle)- Coordinating RMA cases efficiently for prompt resolution - Monitoring network devices and escalating to appropriate teams in needed- Working with internal and external stakeholders- Handling Active Directory for users and groups, and applying Group Policies for security and standard setupsProjects:- Lifecycle Commodity to Cisco switchesChanged and configured switches in local IDFs and updated documentation books as a part of a network change project for the warehouse.- Music deployment with Raspberry PiConfiguration of Raspberry Pis and speakers to create a dedicated network, ensuring optimal audio streaming performance and eliminating potential network congestion issues.- Radio Discovery & Asset OptimizationThe project focused on locating and returning missing radios to the appropriate departments. It also involved optimizing asset management through a real-time tracking system, simplifying deployment processes for efficiency. Collaboration with the Motorola team was essential to source radios and secure cost-effective repairs for their components.

Birmingham, England, United Kingdom

- Troubleshooting printers, touchscreen tills and Simphony POS software- Managing the team in manager's absence- Supporting and coaching the team to ensure they reach their potential- Experienced with daily and monthly stock checks, making orders and taking deliveries - Running shifts and covering managers in the time of absence- Preparation of daily and weekly sales analysis- Experience with diffusing conflict and addressing customer complaints- Carry out all required checks in required time frame and raise concerns appropriately- Editing and adjusting rota when needed- Send daily and weekly sales feedback to Selfridges Management- Mentoring and training new leaders

Learning about: - Attacks, Threats, and Vulnerabilities, - Architecture and Design, - Implementation, - Operations and Incident Response, - Governance, Risk, and Compliance.

- Developed strong customer service skills, ensuring a positive and friendly interaction with diverse customers- Transferable work ethic and dedication to providing excellent user support in a helpdesk role- Developed strong prioritization skills, efficient task management and timely service delivery in a dynamic setting- Completed a Foundation course run by the Speciality Coffee Association- Maintained brand standards and displays- Competent at ‘First In, First out’ stock management- Gained valuable 1-on-1 experience at the London School of Tea- Knowledgeable about coffee, tea and other speciality beverages- Sandwich and food preparation, always maintaining high standards of hygiene- Comfortably covered supervisor’s duties in the event of absence

- Providing technical support to website users and customers- Developing and managing GDPR-compliant website- Performing regular website maintenance and troubleshooting- Maintaining website backup and monitoring online traffic- HTML, CSS, JavaScript

Bartender – Frankie & Benny’s, Birmingham Airport, TRG Concessions March 2017 – December 2017-> Confident and capable stock management-> Competent in preparation of cocktails, coffee and other beverages-> Effective at ‘upselling’ and encouraging extra sales-> Regularly upheld the ‘Feel Welcome’ policy with customers-> Experience with diffusing conflict and addressing customer complaintsWaitress – Giraffe, Birmingham Airport, TRG Concessions July 2017 – August 2017-> Counting money and regularly completed stock checks-> Ensuring the high quality of all food and beverages-> Going above and beyond to give customers a positive experienceBarista – Wondertree, London Gatwick Airport, TRG Concessions July 2015 – March 2017-> Leading small team through shift duties-> Working under the pressure of time

Warsaw, Mazowieckie, Poland

- Took responsibility for the creation of a database of scout websites and ensuring they met visual identity standards- Assisted in organising a large scale national event to give awards to Special Leaders from the Polish Scouting and Guiding Association. - I edited short videos in Adobe Premiere Pro CS6, created posts on the official Facebook Fan Page with around 58k followers and I wrote pages for the website.- Organised scouting trips and expeditions - Took a lead in the creation of strategies for the scouting year as well as the construction of a five year plan for the organisation- Organised music festivals, competitions, camps and fundraising events- Pastoral care and social support for the young people