Abdullah Ali Email & Phone Number

Columbus, Ohio Metropolitan Area

United States

➤ Received the “Employee of the Month Award” while in training which is awarded to the individual who demonstrates outstanding performance, dedication, eagerness to learn, and a strong commitment to team success.➤ Typical daily functions included decryption of client NDR logs using in-house programs and viewing logs via SSH to ExtraHop servers as well as reproducing client issues in internal environments utilizing tools such as VMWare.➤ Troubleshooted, diagnosed and analyzed issues with ExtraHop security and monitoring appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders.➤ Supported clients in upgrading ExtraHop security appliances to the latest versions and backing up necessary data beforehand.➤ Conducted deep log analysis utilizing Linux tools and PostgreSQL databases in order to perform root cause analysis (RCA).➤ Administered basic Identity and Access Management (IAM) tasks utilizing industry standard tools.➤ Provided hardware and firmware deployment support for ExtraHop appliances.➤ Efficiently triaged and meticulously documented new cases, encompassing detailed problem descriptions as well as assessment of severity and priority.➤ Escalated advanced cases to the appropriate technical resource.➤ Contributed to the development and enhancement of the LMS training program for new support Engineers.

Kenzie Academy

➤ Developed and updated comprehensive Cyber Security curriculum based on EC Council's content spanning Network Defense, Ethical Hacking and Digital Forensics, ensuring students received up-to-date and relevant training.➤ Delivered engaging and interactive lectures, complemented by hands-on technical lab demonstrations, utilizing a diverse range of cybersecurity and network defense tools to enhance students' practical understanding.➤ Fostered a dynamic learning environment by combining focused instruction with real-world application, equipping students with the skills and knowledge needed to excel in the field of Cyber Security.

San Francisco, California, United States

➤ Provided technical support across various cybersecurity and networking projects and labs.➤ Developed insightful review content encompassing Networking+, Security+, and CySA+ to facilitate in-depth discussions and learning experiences with mentees.➤ Conducted engaging sessions on networking and cybersecurity tools, leveraging virtual machines such as Kali Linux for hands-on, practical learning.➤ Proactively addressed curriculum and technical challenges, providing steadfast support to students, and ensuring their continued progress and success.

Colorado Springs, Colorado, United States

➤ Troubleshooting and supporting monitoring and log analysis tools, including ELK Stack SIEM, Nessus, Snort, and Windows Events. This involves working with trainees to identify and resolve issues, providing expert technical knowledge and advice.➤ Provided technical support to trainees in the installation, configuration, and administration of virtual machines and a range of pen-testing tools such as Nmap, Metasploit, Nikto, and Lynis. ➤ Conducted configuration reviews and providing feedback to trainees as necessary.➤ Supported trainees remotely via Zoom & chat forums.➤ Supported instructors by grading, and assisting with lectures, live demos, and labs.

United States

➤ Served end users in resolving software issues, diagnosing problems, and performing troubleshooting activities.➤ Provided accurate and empathetic customer support with extreme attention to detail via email and phone.

Riyadh, Saudi Arabia

➤ Improved language skills for over 200 students by providing online instruction and classroom support through Zoom and Blackboard.➤ Enhanced the effectiveness of the English Department by coordinating resources and supporting 10+ teachers➤ Improved the virtual learning experience by contributing to curriculum development and the planning and implementation of virtual learning and exams.➤ Achieved educational goals by effectively interacting with various levels of senior management

Hail University

➤ Spearheaded the successful organization and implementation of a large-scale remedial English program to help students who were behind improve their grades, serving up to 300 students and 18 teachers. ➤ Coordinated logistics, resources, and personnel to ensure seamless delivery of the program and optimal learning outcomes. ➤ Established clear communication channels and streamlined administrative procedures to enhance efficiency and accountability.➤ Developed a comprehensive curriculum and instructional materials for the English club, tailored to the needs and levels of the targeted students. Created engaging activities, and assessments that fostered critical thinking, communication skills, and academic success. ➤ Designed and monitored work schedules for the teachers, providing guidance, feedback, and support to optimize their performance and impact on student learning.

Hail University

➤ Was promoted to become a Coordinator after 8 months.➤ Helped enhance the effectiveness of the English Department by coordinating resources and supporting 20+ teachers➤ Helped develop a comprehensive work schedule and curated diverse learning materials for a team of educators, providing them with clear guidelines and resources to deliver high-quality instruction and support student success. ➤ Monitored progress and provided feedback to ensure timely completion of tasks and adherence to program goals.➤ Oversaw the examination process, including the re-marking of final exams, to maintain the integrity and fairness of assessment results.➤ Worked closely with teachers and administrators to address any concerns or discrepancies and maintain high standards of academic rigor and excellence.

Hail University

➤ Achieved educational goals by effectively interacting with various levels of senior management.➤ Developed engaging lesson plans and stimulating activities based on the Q Skills series, designed to enhance students' language proficiency and critical thinking skills.➤ Helped design and administered well-crafted assessments to evaluate students' language proficiency and progress, and provided constructive feedback to support their ongoing learning journey. ➤ Proctored and graded various types of exams, such as quizzes, midterms, and final exams, to assess students' mastery of course materials and ensure their readiness for future academic or professional endeavors.

Served as an over-the-phone interpreter for medical facilities across the US.

Columbus, Ohio, United States

Verizon Fios Call Center➤ Troubleshooted and resolved customer issues regarding internet, cable and phone services.➤ Used different networking tools to troubleshoot internet connectivity.➤ Arranged for a technician to go out to the customer when it was necessary.➤ Documented all customer requests and created tickets for matters that needed escalation.➤ Provided excellent customer service through active listening on every interaction.

Master Of Science - Ms, Cybersecurity And Information Assurance

Courses: - Secure Network Design - Ethical Hacking - Forensics and Network Intrusion - Secure Software Design - Cybersecurity Architecture.

Bachelor Of Arts - Ba, English Language And Literature/Letters, 3.68

Associate Of Arts - Aa

High School Diploma