A.Alphonse Thomas Email & Phone Number

Chennai, Tamil Nadu, India

• AWS Services: Proficient in AWS core services including EC2, S3, RDS, IAM, VPC, Route 53, CloudWatch, and CloudFormation, DynamoDB, lambda.• Networking: Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and OSI Model within AWS environments.• Monitoring and Logging: Knowledge of monitoring tools like CloudWatch for resource utilization, alarms, and logging.• Security Best Practices: Awareness of AWS security features and best practices including IAM policies, encryption methods, AWS Data Engineer and compliance standards.• Documentation: Proficient in documenting troubleshooting steps, known issues, and resolutions clearly and concisely• Communication: Strong interpersonal and communication skills, adept at explaining technical concepts to non-technical users.• DevOps Tools: GitHub, writing, terraform, ansible GIT, Jenkins, Docker, pipeline, Kubernetes.

Chennai Area, India

• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.• Reduced response times by prioritising urgent requests and escalating issues when necessary.• Installed and maintained hardware and computer peripherals to store tangible components.• Documented technical issues and solutions to enable tracking history and maintain accurate logs.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Connected to the client's computer using a remote link to install programs and applications.• Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.• Monitored systems in operation and quickly troubleshooted errors.• Implemented technical solutions to solve customer issues and increase satisfaction.• Upgraded operating systems and computer software to ensure compatibility with programs.

Chennai, Tamil Nadu, India

• PC assembling & all types of drive installation.• All types of Operating Systems Installing ( Windows XP, Windows 7, Windows 10)• Providing Operating system maintenance, management, customization, and troubleshooting.• Providing desktop computer software and hardware support, configuration, repair, maintenance, and installation.• Computer networking, internet configuration, Remote Assistance, Remote desktop.• Configuring Outlook & Mail Backup.• Installation, configuration, and troubleshooting of the DHCP server• Configuring and Maintaining Print services for the organization• Troubleshooting LAN issues, coordinating with Internet service providers for Internet-related issues• Coordinated with vendors for hardware replacement and warranty-related issues

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Diploma Of Education, Electrical And Electronics Engineering

Engineer'S Degree