• Manage Performance, Competence, and Utilization of 100+ local/virtual workforce, with high diversity.• Tactical resources planning and budget/cost centers management.• Interface with internal/external stakeholders to develop the company Services account strategy.• Drive profitability through solving complex customer problems and introducing new service lines.• Talent Planning, Acquisition, and Management.

• P/L responsible for E2E sales and delivery of Systems Integration, IT & Consulting business lines. • Assured Contract fulfillment and managed margin improvement plan.• Managed internal/external stakeholders, and maintained excellent relationship with client.• Chaired Program governance and participated in the steering committee with the client.• Implemented effective change management to enhance program effectiveness, boost client retention.• Directed day-to-day operations and ensure compliance with established standards, policies, and procedures.• Planned, formed, and released resources according to business demand.

• Led AIC’s strategy building, process development, and 5 years’ road map reviewing.• Led recruiting activities, including developing job descriptions, interviewing, and hiring.• Evaluated existing organization models to make the work environment flexible and productive.• Supported critical decisions resulting in realigned budgets to meet stakeholder needs.• Developed, piloted, and roll-out the center’s Balanced Score Card (BSC) to integrate with corporate strategies.

• Led the technology part of ECO Program (Emergency Call Operation Center).• Spearheaded all stages of ECO program from developing RFP to technical evaluation.• Managed team of consultants and representative officers from various business units.• Created ground-breaking strategies, authored business plans, and established tactical goals for various clients.• Led the activities of business process documentation and reengineering

• Directed and oversaw the full project management life cycle and software development life cycle.• Developed and implemented PMO processes and policies.• Managed the relationships with business partners and other stakeholders.• Collected, consolidated, and analyzed program and project data to support effective decision making• Supervised and led the program and project workforce.• Supervised program documentations, risks, and issues• Ensured support to all business units for project rollouts in line with company’s IT strategy.• Analyzed project performance metrics to achieve business objectives within allocated budget and timeframe

• Led development, maintenance, and integration related to RSAF C4I software, databases, and related tools.• Planned installation of a new system or modification of an existing system.• Worked with functional teams to define requirements, coordinate/prioritize activities, and track deliverables.• Developed and maintained test procedures and documentations for all system changes.• Met with client to offer alternative solutions as needed to lower cost or timeframe.• Completed 15 months on-job training with Raytheon Systems on SW development, maintenance, and support to RSAF C4I System.• Provided on- Job training for local Saudi Officers to familiarize them with the system operation.