Accomplished professional with 12+ years of experience, including 7 years as an Analyst and 4 years in Project Management, utilizing Agile methodology (Scrum and Kanban) Also experienced with Waterfall methodology. With a focus on company missions and a track record in decision-making and problem-solving, I'm seeking a challenging project to leverage my extensive expertise for success.• Experienced Government Administration, Oil & Gas, and Healthcare• Coaching, motivating, and mentoring the team to exhibit desired behaviors in the areas of customer service, compliance, and retention.• Adept at managing client relationships, driving revenue, and identifying growth opportunities that increase profit and exceed organizational goals.• Possess organizational, communication, and problem-solving skills, providing business intelligence-based solutions to address clients’ concerns.• Assisted and advised customers regarding the usage and benefits of the organization's services.• Resolved customer issues and took corrective action in a timely, responsive manner.• Provided a high level of customer service and escalated potential concerns to maintain customer satisfaction.• Analyzed information and evaluated results to choose the best solution and solve customer problems.• Natural leader leading team by paying attention, communicating, and repetitive presentations.• Resolved customer issues and took corrective action in a timely, responsive manner.• Excellent reputation for resolving problems and improving customer satisfaction.• Organized and dependable candidate successful at managing multiple priorities with a positive attitude.• Develop or create groups of qualified contractors at competitive rates for multiple projects.KEY STRENGTH: Customer Service | Leadership and Team Building | Problem Solving | Good Communication Skills | Multi-tasking | Quick Leaner | Motivated Self Starter | Time Management | Calm under Pressure | Customer-orientated | Motivated team player | Active listening skills | Decision Making | Detail-Oriented | Highly Organized | Relationship Cultivation | Planning and Execution | Conflict Resolution | Staff Training | Strategic Planning | Proactivity | Customer Needs Analysis | Resilience | Critical Thinking Skills | Decision Making Skills | Analytical Skills | Technical Writer | Knowledge Base Writer | SaaS | ERP | LMS | HCM | CRM