• Overseeing the strategic planning and execution of digitalization projects across the IT&C cluster and approves technical and financial reports, ensuring alignment with organizational goals and efficient resource utilization. • Providing tailored technical solutions to small and medium sized enterprises that are part of the digitalization projects, working closely with clients to understand their unique challenges and goals.• Evaluating the digital maturity of all project beneficiaries, writes project support documentation, presentations and organizes events for small and mid-size companies to enhance their digital capabilities.• Facilitating the creation of regional and international partnerships by identifying potential collaborators, fostering networking opportunities, and negotiating agreements that drive innovation and growth within the IT&C cluster.

Engaged all Valeo IT infrastructure clients in understanding their needs and providing better service across the infra teams, fostering a collaborative environment where client insights and feedback directly influenced service enhancements, leading to more responsive and effective IT support tailored to each client's specific requirements.

Coordinated impactful projects aimed at delivering tailored solutions to clients. Leveraged cutting-edge technologies including Azure AVD, Intune, Workspace One, and Horizon Cloud. Drove the implementation of innovative virtualization and cloud-based initiatives, generating tangible results for customers.

• Administered the VmWare infrastructure, including hosts, virtual machines, and vCenter. Configured the infrastructure from scratch, including firmware updates for physical hosts, FC switches, and Storage systems (3PAR, MSA).• Developed and maintained backup schedules, encompassing servers and data backup tapes. Used Data Protector and Veeam for backup operations. Oversaw backup processes for all locations, ensuring data integrity and availability.• Executed monthly security patch deployments to safeguard system integrity and mitigate potential vulnerabilities, ensuring minimal disruption to their operations while maintaining a secure and resilient IT environment.• Upgraded local infrastructures, physical servers, VMware, fiber channel switches, storage, collaborating with clients to assess their needs, ensuring the enhancements aligned with their business objectives and improved performance.

• Led a team of 6 Service Desk Technicians across multiple locations, including Romania, UK, and US providing continuous feedback and development opportunities to maintain high levels of competency and efficiency.• Maintained communication channels with the Hosting & Infrastructure team, particularly during the development of new processes and represented the Service Desk team in client and regulatory audits.

• Built, tested, and monitored both physical and virtual infrastructure servers and hardware. Validated new infrastructure servers and hardware, including IQ/OQ procedures. Administered backup systems. • Assisted in creating and testing disaster recovery procedures. Ensured compliance with published change control procedures and maintained accurate records.