In my role as a QA Analyst, I specialize in optimizing quality assurance processes and driving operational efficiency through automation, data analysis, and report generation. Key responsibilities include: ● Dashboard Building: Develop and maintain interactive, real-time dashboards using tools like QuickSight to provide insights and track performance metrics.● Audit Automation: Implement automated audit processes using Advanced Excel, VBA, and custom tools, leading to significant time savings and accuracy improvements across 8 different audit types.● Data Analysis & Filtration: Analyze large datasets to identify trends, performance gaps, and areas for improvement. Ensure high data quality through filtration techniques for precise decision-making.● Global Site Report Building: Compile and generate comprehensive site reports at a global scale, ensuring accurate and timely data distribution for stakeholders.With a focus on continuous improvement, I have helped streamline processes, reduce errors, and enhance reporting accuracy across multiple functions.

As a Transaction Risk Investigator, I played a crucial role in safeguarding against risks by developing systems and training teams to handle abuse detection and prevention processes. Key accomplishments include:● Training & Mentorship: Trained and mentored 200+ employees for seamless onboarding into image abuse investigation roles. Ensured 100% of investigators were fully trained on new SOPs and tools.● SOP Development & Impact: Created a Standard Operating Procedure (SOP) for Image Abuse detection, which led to a 76% improvement in detection accuracy. The SOP was adopted across teams to streamline processes and boost efficiency.● Automation Tools Creation: Developed tools like the Image Abuse Annotator and Text Abuse Annotator using Tampermonkey, which were used by 100% of the team. These tools reduced annotation errors by 90% and improved backend data processing.● Process Improvement: Contributed to the CDA Pre-KAIZEN Workshop 2024, identifying major grey areas in MISCAT abuse. Conducted case study documentation to guide future improvements.● PHOTON Integration Support: Assisted with the smooth onboarding of the MISCAT team during PHOTON integration. Facilitated weekly "Take 5" sessions to identify challenges and provide solutions to ensure a smooth transition.My focus on automation, training, and process enhancement has consistently resulted in more efficient operations and improved risk management.

As a Business Development Associate in a sales role, I focused on identifying business opportunities, managing client relationships, and driving revenue growth. Key responsibilities and achievements include:● Sales Strategy & Negotiation: Developed and executed sales strategies to target new clients and markets. Led successful negotiations that resulted in increased sales and long-term partnerships.● Client Relationship Management: Built and maintained strong relationships with clients by understanding their needs and delivering tailored solutions, resulting in high client satisfaction and retention.● Problem Solving & Analysis: Analyzed market trends and customer feedback to solve business challenges and improve service offerings, driving sustainable growth.● Communication & Storytelling: Effectively communicated the value of products and services, using storytelling techniques to engage clients and close deals.● Adaptability: Quickly adapted to changing sales environments and customer demands, consistently meeting or exceeding sales targets.With a focus on client satisfaction and strategic sales growth, I helped secure new business opportunities and contributed to sustained revenue growth.

During my internship as a Relationship Manager at ClearTax India, I supported the sales team by building and managing client relationships while contributing to revenue growth. Key responsibilities included:● Client Relationship Management: Managed a portfolio of clients, ensuring their needs were understood and met with tailored tax solutions, leading to increased client satisfaction.● Sales & Negotiation: Assisted in executing sales strategies and negotiating deals to drive revenue growth. Played a key role in converting leads into long-term business relationships.● Problem Solving & Communication: Analyzed client pain points to provide effective solutions, leveraging strong communication skills to ensure clients understood and valued ClearTax’s offerings.● Continuous Improvement: Identified areas for process improvement and contributed insights to enhance the sales process and customer engagement.This role sharpened my skills in relationship management and sales strategy, preparing me for success in client-facing roles within dynamic business environments.