▪ Led the editing initiative for a product’s multiple administration guides. Reorganized its contents, redrafted steps for technical accuracy and comprehension, and added instructions for undocumented features.▪ Proofread writers’ content prior to publishing. Edited grammar, flagged visual inconsistencies, and suggested verbiage revisions for clarity or consistency.▪ To better understand how to serve the documentation’s audience, analyzed trends in their content consumption using Google Analytics and Adobe Analytics▪ Designed workflows to visually guide an audience through selected instructions from the documentation.

- Used DITA XML to write clear and concise user documentation for multiple cybersecurity products.- Collaborated with SMEs, UX team members, and other writers to understand the products and to ensure technical accuracy of the documentation.- Tracked products updates, deadlines and releases, and incoming documentation requests with Jira and Confluence.- Edited existing documentation to meet current documentation standards. Updated steps to reflect current process and UI, redrafted the verbiage for easier comprehension, and added instructions for undocumented features.- Designed workflows to visually guide an audience through selected instructions from the documentation.

Worked cross-functionally to support Sanofi Canada's internal communications:- Created informative visuals and videos to clearly communicate internal messages to thousands of employees.- Designed the brand identities, communications toolkits, and visuals for national internal campaigns.- Editor-in-chief of the student-led newsletter.