• Successfully guiding clients in getting ECA from WES, IQAS,ICAS , ICES, CES, PEBC , MCC • Helped getting transcripts from University if online facilities are avaiable.• Helping clients on documents procurement• Updating clients on real-time basis about the process and draw.• Handled Invitation to apply profile successfully • Guided NOC selection for the profile.• Helping to create and submitting Expression of interest Profiles • Successfully working on Saskatchewan Immigration Nomination Program, Nova Scotia Nomination Program, Ontario Nomination Program, Alberta and Manitoba.• Successfully filing visitor visa and super visa application.• Doing extensive research on process where needed and made modification to working techniques accordingly • Following up with signed up clients on a regular basis.• Helping the team in process where needed.• Guided clients in submitting their Passports for stamping, guiding them towards proper authority.• Have knowledge on work permit, FST • Helping clients in getting PCC from UK, Dubai, Switzerland, Mexico, Australia, Singapore and many other countries.• Guiding Clients in getting Medicals done guiding them to IRCC authorized Hospitals

• Handled clients of Canada process effectively• Guided clients on documents procurement• Successfully guiding clients in getting ECA from WES, IQAS,ICAS (helped getting transcripts where needed)• Studying resume of clients and suggesting NOC’s which is relevant to their profile• Creating and submitting Expression of interest Profiles • Successfully working on Invitation to apply profiles and submitting them in time• Successfully working on Saskatchewan Immigration Nomination Program, Nova Scotia Nomination Program, and Ontario Nomination Program.• Doing extensive research on process where needed and made modification to working techniques accordingly • Updating clients on real-time basis.• Following up with signed up clients on a regular basis.• Helping the team in process where needed.• Helping clients in submitting their Passports for stamping, guiding them towards proper authority.• Successfully handling Escalated cases.• Helping clients in getting PCC from UK, Dubai, Switzerland, Mexico, Australia, USA and Iran.• Guiding Clients in getting Medicals done guiding them to IRCC authorized Hospitals.• Handling team inventory

• Responsible for providing advice and information to those wanting to stay in the country of Canada ,Australia ,Denmark And New-Zealand about visa requirements any legal issues that can occur while staying in the current country.• Providing all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.• Interview clients and deal with all applications face to face and by post to ensure that the client is suitable.• Proficient in Microsoft office and other software related to visa and immigration operations• Responding to incoming email and phone enquiry.• Ensure that all of the information provided by the client is accurate and correct, Preparing and • Research sources for developing prospective clients and for information to determine their potential.

• Assigned the tasks on daily basis & follow-up & get them delivered on or before set deadline.• Ensured that daily target met as assigned.• Strictly followed the banking rules and regulations (without revealing any details to third party.• Handled and review escalated accounts with disputes to give best option for a win-win solution.• Sent monthly NO-CONTACT letters and NO-Contact Email’s to Customers to obtain timely payments.• As required, escalate to management critical issues, updates and procedures from time to time.• Ensured 100% accounts coverage• Allocation and management of the portfolio within budgeted time frame through the portfolio.• Co-ordination with the collection agencies to recommend solutions to delinquent accounts.• As a senior officer taking responsibilities on work and helping to team members to meet the monthly team target successfully.