Managing fulfillment center (FC) workflow for multiple Amazon buildings across the US and Canada. This included management of settings to establish and maintain a steady workflow of units throughout the building, headcount/rate planning using Amazon shift planning software by period, risk tracking and solving risk where needed.Running multiple web and MS Excel tools for reporting in a fast-paced environment, while being an advisor to the fulfillment center, which includes the Senior Operations team. Reports to management include, but not limited to: forecasting risk for current and future shifts, making recommendations to increase capacity(headcount) in paths that show forecasted risk, re-allocating customer units to other buildings in the network during mechanical events causing longer downtime, and bridging the root cause(s) for misses throughout the shift.Overseeing the chat rooms for 5 FC’s in their Outbound department chats, assisting leads as their primary contact, handling site planning escalations and approvals, and bridging communications to our department’s senior leadership.Trained/developed multiple veteran and new hire flow leads via in-person and virtual interactions and utilizing MS PowerPoint where necessary, and was recognized by leadership for establishing a solid learning process, empowering leads provide the very best site support.

Managing fulfillment center (FC) workflow for multiple Amazon buildings across the US and Canada. This included management of settings to establish and maintain a steady workflow of units throughout the building, headcount/rate planning using Amazon shift planning software by period, risk tracking and solving risk where needed.Running multiple web and MS Excel tools for reporting in a fast-paced environment, while being an advisor to the fulfillment center, which includes the Senior Operations team. Reports to management include, but not limited to: forecasting risk for current and future shifts, making recommendations to increase capacity(headcount) in paths that show forecasted risk, re-allocating customer units to other buildings in the network during mechanical events causing longer downtime, and bridging the root cause(s) for misses throughout the shift.Overseeing the chat rooms for 5 FC’s in their Outbound department chats, assisting leads as their primary contact, handling site planning escalations and approvals, and bridging communications to our department’s senior leadership.Trained/developed multiple veteran and new hire flow leads via in-person and virtual interactions and utilizing MS PowerPoint where necessary, and was recognized by leadership for establishing a solid learning process, empowering leads provide the very best site support.