Anamika Badhan Email & Phone Number

Richmond, British Columbia, Canada

Safely operates transit buses in adherence to all traffic laws, company policies, and industry regulations. Provide excellent customer service by assisting passengers with boarding, securing mobility devices, answering inquiries, and ensuring their comfort throughout the journey. Follow prescribed routes and schedules to ensure timely arrivals and departures. Adapt to changes in traffic, weather, or other factors to maintain schedule integrity. Perform pre-trip and post-trip inspections to identify and report any mechanical issues. Coordinate with maintenance personnel to ensure the fleet's reliability and safety. Maintain effective communication with dispatch, control centers, and other drivers to relay relevant information and address any operational challenges. Keep accurate records of daily operations, including mileage, fuel consumption, and passenger counts. Complete required reports and documentation in a timely manner.

Burnaby, British Columbia, Canada

Utilize integrated software systems to efficiently respond to reported incidents, ensuring a rapid response time of 90% within designated time frames.Dispatch emergency responders and contracted companies promptly, achieving an average dispatch time of 5 minutes or less for alarm response calls.Conduct surveillance, patrol, and technical analysis to enhance security measures, covering a comprehensive network of 500+ critical infrastructure facilities.Implement and uphold stringent access control protocols to safeguard critical infrastructure facilities, significantly minimizing unauthorized entries through effective measures. Produce comprehensive incident reports that incorporate meticulous video analysis from recorded archives, ensuring precise documentation for all cases.

Burnaby, British Columbia, Canada

Conduct regular site patrols, detecting and reporting any suspicious behavior or property damage to the shift supervisor and BC Hydro Command center, ensuring 100% coverage and immediate response. Provide exceptional customer service by promptly attending to and assisting visitors, employees, contractors, and customers, achieving a 100% satisfaction rate. Administer access controls by issuing access cards and keys to employees and contractors, maintaining accurate records for a large workforce of individuals.Perform various security duties, including escorts, daily unlocks and lockups, and fire alarm response, achieving an average response time of less than 5 minutes. Maintain comprehensive daily activity logs and incident reports, ensuring accuracy and timely submission at the end of each shift.

Surrey, British Columbia, Canada

Efficiently answer and respond to incoming calls regarding alarms, site issues, and access controls, achieving a 95% call resolution rate within a target response time of 30 seconds. Handle onsite incidents, such as break-ins and first aid emergencies, promptly and effectively, ensuring a rapid response time of less than 5 minutes and maintaining a 100% incident documentation rate. Dispatch mobile patrols to various sites across BC, meeting 100% of special coverage requests and fire alarm activations, with an average response time of 15 minutes or less.

Burnaby, British Columbia, Canada

Managed mobile patrols across Vancouver, North Vancouver, Richmond, and Burnaby, ensuring efficient coverage and response time to over 500 dispatch calls and emails from clients, employees, and contractors monthly. Conducted comprehensive audits of 50+ guards, resulting in a 30% increase in compliance with security protocols. Delivered tailored training sessions to 75 guards, enhancing their skills in static, event, and mobile security shifts, leading to a 20% reduction in incidents and an estimated cost savings of $50,000 annually.

Langley, British Columbia, Canada

Performing a monthly inventory count, including stock valuation and reconciliation, to ensure accuracy and monitor changes in quantity and value. Allocating approximately 10 hours per month to this task.Efficiently managing schedules for a team of employees, optimizing productivity and coverage. Devoting an average of 5 hours per week to schedule planning and adjustments. Participating in BCLC lotto training sessions, investing around 2 hours per month to stay updated on lottery procedures and regulations. Initiating weekly merchandise orders from suppliers such as Sobeys and Imperial Tobacco, totaling an estimated expenditure of $5,000 per month. Generating daily shift close reports and settlements, spending approximately 30 minutes per shift to ensure accurate financial records and reconcile cash transactions. Acquiring thorough training in car wash procedures, dedicating 10 hours to mastering operational techniques and maintenance protocols. Actively participating in monthly mystery shops and audit inspections, accounting for 100% compliance to maintain service quality and meet performance targets.

Surrey, British Columbia, Canada

Collaborated effectively with a team of customer service professionals, ensuring exceptional service was consistently delivered throughout the entire shopping and purchasing process. Demonstrated extensive product knowledge, providing valuable insights and making personalized recommendations to customers, resulting in increased satisfaction and sales. Addressed customer inquiries, concerns, and complaints both in person and over the phone, achieving a swift resolution rate of 90%.

Bachelor'S Degree, Criminology

Activities and Societies: Chess, Painting

Certificate, 1000 Bylaw Compliance, Enforcement, And Investigative Skills

Diploma Of Education, Accounting