Alex Bauer Email & Phone Number

Maryland Heights, Missouri, Us

Acting in a Portfolio Director capacity, establish governance and structure for large Portfolio/Programs that enable success for a client’s business objectives. A trusted partner to the client ensuring strategies and reporting are in place to measure success across the enterprise. Establish and implement a global communication plan that incorporates strong stakeholder management and RACI clarity to ensure consistency in messaging, resulting in a comprehensive understanding for all parties. Create a culture of customer service and continuous improvement through leadership, consistency, mentoring, and coaching team members. Strong involvement in the pre-sales effort, which can include identifying opportunities, estimating revenue/cost, and participating in Statement of Work creation.  Established client confidence through quick analysis of communication gaps and providing a clear presentation of situations and decisions that must be made to move forward.  Willingness to have crucial conversations regarding risk and issue mitigation planning as a proactive measure to support Portfolio/Program success and customer objectives.  Valued partner with account teams to drive success in pre-sales activities and grow business/pipeline with clients. Increased Top line Sales revenue 64.44% year over year in a strategic account. Received formal 2024 Customer Appreciation award. Ensure that initiatives are profitable and remain healthy to meet margin expectations. Negotiate partner and vendor agreements. Active contributor to services narrative during QBR and Executive briefing events.

Launched and grew boutique consulting firm to international repute by tackling long-standing business challenges for Fortune-ranked companies and unblocking bottlenecks to realize radical revenue growth. Steered clients through complex business and operational transitions, critical large-scale global program/project implementations, as well as business development opportunities. Currently under contract to provide Senior Consulting expertise to the CFO/COO of a large Cyber Security Provider (Cyber Security for federal, public and private). Driving the alignment and execution of Product go-to-market needs. Includes resource, process as well as tool alignment assessment and execution efforts. Introduced a scalable Customer Success Framework, Channel Management high growth build, and a Partner Program 2.0 vehicle.Served as Senior Consultant for Pace Harmon (acquired by West Monroe), where I was assigned to a Fortune 500 client to address strategic, global initiatives. Contracted as Senior Consultant with The Customer Group, directing an innovative, high profile initiative with a Fortune 100 client in the healthcare space.

Lewisburg, Tennessee, Us

Mandated to expand product portfolio, harmonize engineering teams and processes, and introduce operational infrastructure in support of a multimillion-dollar marked increase in new product and services offerings.Shifted to VP of Strategic Services to guide go-to-market strategy and establish/direct the pre-sales engineering as well as Microsoft practice teams.Selected to expand scope by also serving as Chief Information Security Officer as well as a Chief Contracting Officer role.Branded thought leader and company representative asked to serve on Dell Technologies’ Operational Advisory Board (OPAC) as SME as well as represent the company at various functions such as The Channel Company award events.Managed partner ecosystem, contractual and otherwise; accountable for the integration of operational, services and sales flows to support related growth targets.

Round Rock, Texas, Us

Promoted after crushing transformation goals as Senior Program Delivery Manager, tapped to direct services practice across entire Eastern seaboard territory and turnaround performance. Transformed domestic and offshore staff training and delivery capability, bridging communication and delivery gaps to ultimately earn larger margin capability and growth. Drove development of game-changing product and strategy development roadmap to kickstart growth across multiple technology sectors.

Round Rock, Texas, Us

Reconstructed underperforming team and directed daily service delivery across 4 states, driving core professional services delivery and project management functions. Unified sales and services teams and eliminated silos that caused stagnation in revenue growth and service evolution.

Bellevue, Ne, Us

Department head that directed 40+ diverse and talented staff. Created and implemented a large-scale organization Transformation Plan designed to align university personnel and processes to strategic initiatives (including domestic and international).

Mclean, Virginia, Us

Established and directed a Global Program Management infrastructure (PMO) that utilized common tools and processes to facilitate the strategic sourcing, deployment, and technical support of Global enterprise platforms such as Oracle|Hyperion System 9 (Financial Management), Blackboard (Learning Management), and BI/Cognos (Data Warehousing and Business Intelligence).