Ben Carroll Email & Phone Number

Cheltenham Township, Pa, Us

Richmond, Virginia, Us

Radiant is a leader in healthcare transformation focused on revenue cycle management, credentialing, and technology enablement. I was recruited to shape a sustainable growth vision and drive strategy execution across all enterprise functions. I currently serve as Chief Information Officer and Chief Digital Officer, managing cross-functional teams in the the delivery of customer-facing technologies as well as healthcare CIO/CTO and transformation services, IT operations, offshore services, and strategic programs spanning data, digital, governance, and process optimization.Position Highlights:✔ Scaled the company for exponential growth and generated millions in value and cost savings; played an instrumental role in driving growth at our largest client account to increase topline revenue by 100%.✔ Shaped the strategy to transition to a global operating model and developed a detailed global resource augmentation and automation plan for provider network support across 6 lines of business.✔ Improved clients credentialing and provider network management by leading cross-functional process redesign, cost/ROI modeling, KPI development, portfolio management, governance, data modeling, and talent/vendor management initiatives, achieving target savings of >30% annually and efficiency gains of 25%.✔ Expanded capabilities into healthcare performance analytics and process discovery hyper automation to further grow Healthcare BPO service lines.✔ Advanced fractional CIO/CTO consulting services for Healthcare Provider clients, leading transformation, RCM and Data Strategy efforts.✔ Directed the design and delivery of a modern Sales Enablement Architecture and sales operations support framework to drive effectiveness into the sales operating model, account management and customer success.✔ Drove security and disaster recovery capabilities, architecture Azure with full failover.✔ Used AWS services (EC2, RDS, Lambda, S3), advanced matching algorithms, and identity solutions.

Richmond, Virginia, Us

As a Strategic Advisor to the executive team, this is the role in which I set the vision for growth. The leadership team then recruited me to fill the CIO/CDO role permanently to successfully execute on the growth strategy.

Evanston, Il, Us

As an Executive Advisor at ZS Associates, I was called on for special projects for my depth and breadth of expertise in healthcare technology, data strategy, and executive leadership to support our clients in navigating complex challenges and achieving their strategic goals. My role involved providing high-level consultancy and guidance on digital transformation, data analytics, and innovative healthcare solutions primarily for C-Level health insurance clients.Position Highlights:✔ Drove the design and architecture work for Data Platform Modernization efforts with a focus on legacy asset retirement.✔ Built governance and change management models to support cloud and data initiatives.✔ Led data strategy and solution roadmap development for several large health insurers.

Baltimore, Md, Us

Recruited by and reporting to the CareFirst EVP and CIO, I was challenged with leading a multi-year enterprise data transformation for the largest healthcare insurer in Mid-Atlantic Region (3.2M members across 3 states). With a team of 7 Directors and 120 employees in Data Management, Analytics, Informatics, and Data Science, I oversaw a $30M operating and $25M capital budget. My accountabilities included strategic investments, innovation programs and strategic business initiatives across data product development, cloud/digital transformation, enterprise agility, user experience (UX/CX) optimization, and APIs/technology integration. I oversaw regulatory controls and standards compliance with technology, plus vendor management and negotiations with software and technology consulting service providers: Deloitte, PwC, Infosys, Snowflake, Informatica, and IBM.Position Highlights:✔ Led a $53M multi-year portfolio of transformation initiatives spanning enterprise data, digital, and cloud solutions to improve value-based care delivery functions. Built data lake and Azure cloud environment; oversaw enterprise architecture, application engineering and API development. ✔ Created Value-Based Care and Population Health analytics product roadmap aligned to strategic Care Management and Utilization Goals, delivering 2 initial phases of critical features for product set.✔ Delivered new digital, UX, and self-service capabilities in collaboration with the Chief Digital Officer to make data actionable.✔ Embedded modern engineering practices and tools (Agile, Jira, Azure DevOps) into the the technical team, accelerating delivery cadence 50%+.✔ Saved $10M+ by restructuring vendor contracts.✔ Led innovation investment in Data Management, AI, ML, and Data Science.✔ Deployed DR and failover architecture in AWS and Azure; zero data loss and 99.99% uptime.✔ Strengthened data governance and HIPAA / GDPR compliance related to data privacy across a multi-cloud environment.

Nashville, Tennessee, Us

I engaged Envision Healthcare, a $300M healthcare provider with 3.5K employees, through Soft Solutions Partner with a focus on leading business process improvement and data transformation initiatives for IT data services, operations, and revenue cycle management. As a part of the contract, I managed Business and IT Operations Teams and budgets across multiple organizations and projects focusing on Revenue Cycle Management. Position Highlights:✔ Drove increased growth opportunities, including claims adjudication and payment transparency process improvements.✔ Directed architecture and design of physician productivity and increased compensation analysis tools, reducing physician staffing expenses 10% by aligning staffing models with patient census.✔ Reduced redundancy and cost, and improved business agility by leading development and implementation of projects with cross-functional teams: Data Transformation, Platform Build, Organization Redesign, Business Intelligence (BI), Master Data Management (MDM), Domain Modeling, and RFI / RFP Development.✔ Championed process improvement and change management for billing practices leveraging Payor and Provider modeling, increasing revenue cycle bottom line.✔ Led adoption of software development best practices, including Agile and Hybrid Agile methodologies, DevOps and CI/CD.✔ Ensure compliance with HIPAA and GDPR data privacy regulations in a multi-cloud environment.

Nashville, Tennessee, Us

During this period of Soft Solutions' contract with Envision, I served as the Head of Data and Analytics, managing the Data and Analytics function for 1 surgical hospital and 250 surgery centers, supporting data services, analytics, and reporting initiatives. With a $5M OPEX budget and $10M CAPEX budget, I directed a team of ~3 Directors and 30 indirect employees in business intelligence, data engineering and data architecture, and led decision support, for Revenue Cycle Management (RCM), Operations, Information Technology, and Health Services.Position Highlights:✔ Integrated patient data into billing systems and the patient portal, increasing billing productivity 15%.✔ Reduced invoice processing to 3 days (40%), reduced DSO 10 days, and achieved $10M annual increase in collections.✔ Created the organization strategy in Data Management and Business Intelligence (BI) encompassing data governance, information assurance and governance, capacity planning, data security, data integrity, data warehouse design, and end-user delivery.✔ Collaborated with the CIO, CIO Council, SVP Technology, and external consultants to drive operations alignment across legacy business entities.

Nashville, Tennessee, Us

Envision's engagement with Soft Solutions began with a contract to provide direction and support for software development and process improvement focused on revenue cycle management. As a result of our success in that area, the engagement blossomed into leadership roles over technology transformation and data and analytics function oversight.

At Soft Solutions Partners, I lead our mission to transform the healthcare industry through innovative technology solutions. As the Founder and CEO, I leverage over two decades of experience in healthcare technology, data strategy, and executive leadership to drive impactful change for our clients.Our focus is on delivering high-ROI solutions that streamline operations, enhance patient care, and provide actionable insights through advanced analytics. Whether it's implementing cutting-edge AI applications, optimizing healthcare workflows, automating with RPA, or providing strategic consulting, our goal is to empower healthcare organizations to achieve their full potential.Key Clients:✔ Envision Healthcare✔ Harena Data, Inc.✔ Sunovion Pharmaceuticals✔ NBC Universal✔ The Associated Group✔ Liberty Associates✔ American Association of Cancer Research✔ Pfizer✔ GlaxoSmithKline✔ AstraZeneca✔ Cap Gemini Invent, formerly LiquidHub (partner engagement)

Franklin, In, Us

In this Soft Solutions engagement, I managed team of 10 (Project Managers, Enterprise Architects, Developers and Testers) in the planning and build-out of an eSports data aggregation and data science platform in AWS for an early-stage start-up. I directed all phases of planning and delivery, including development of the business strategy and technology architecture, product concept and design, architecture of B2C and B2B SaaS offerings (https:/gyo.gg), and launch of the go-to-market solution.Position Highlights:✔ Leveraged data discovery, API Management & AI/ML Components for performance analysis of eSports players.✔ Designed and executed Customer Experience and Market Analytics processes and technology.

Paris, Fr

Through an engagement with Soft Solutions, I directed consultant teams on the discovery and implementation of projects to deliver expertise to clients in Pharmaceuticals, Life Sciences, Healthcare, Entertainment, and Insurance. Managing financials for projects up to $10M, I led the engagement of multiple onshore and offshore teams spanning Development, Collaboration, Digital, UX, Analytics, Service Delivery, Project Management, Enterprise Architecture, and Quality Assurance. Clients: Sunovion Pharmaceuticals and NBC Universal.Position Highlights:✔ Led complex data management and digital integration projects, including master data and orchestration.✔ Increased the overall customer satisfaction (CSAT) score by 33% for CapGemini Invent clients.✔ Led a portfolio of enterprise collaboration projects and the creation of a hybrid cloud architecture for information management and knowledge management at Sunovion Pharmaceuticals.✔ Supported the Connected Workplace Initiative at NBC Universal by leading an organizational readiness assessment and advising on optimization opportunities to O365, Salesforce, UX, and Enterprise Information Architecture.

Philadelphia, Pennsylvania, Us

As the Lead Technical Architect, I led the architecture design and deployment of SharePoint farms to support the university's plan to drive scalable growth. In addition, I oversaw the full lifecycle engagement, including creating business cases and ROI projections to support senior leadership decision-making and risk evaluations for technology expenditures.Position Highlights: ✔ Created the enterprise Master Data Management Plan.✔ Architected solutions to strengthen Security, Capacity, Backup and Recovery, and Health Monitoring capabilities of the IT environment.

Kansas City, Mo, Us

Serving in a contract Enterprise Architect role, I provided strategic foresight, planning, and architecture for a SharePoint 2010 External Collaboration Environment for The Board of Governor’s Supervision and Regulation Business Unit.

New York, New York, Us

Worldwide, Oo

Bachelor Of Science - Bs, Information Systems

Master Of Business Administration - Mba, Business Administration And Management, General