Ben Carroll

Ben Carroll Email and Phone Number

AI and Data Strategy and Execution Consultant | Principal Owner @ Soft Solutions Partners
Cheltenham Township, PA, US
Ben Carroll's Location
Philadelphia, Pennsylvania, United States, United States
Ben Carroll's Contact Details
About Ben Carroll

As an innovative Chief Information Officer (CIO), Chief Data and Digital Officer (CDO), I have demonstrated success driving business value and scalable growth over 20+ years in business and technology leadership. With a focus on business enablement, my background spans digital strategy development / execution, data and digital ecosystem transformation, leadership of innovation programs (AI, ML, RPA, UX) and strategic initiatives, and day-to-day management of IT operations, engineering, infrastructure and architecture.I have built a reputation as an adaptive leader and transparent communicator who provides clarity of vision, builds high-performance teams and drives strategic goal alignment. The result is an organization that is strong in delivery excellence and fosters a culture of collaboration, empowerment, and continuous learning.Leadership Qualifications:✔ 20+ years of business and technology leadership in healthcare and life sciences✔ Big Four and top management consulting firm experience at Deloitte, Cap Gemini and ZS Associates✔ Management of 300+ global cross-functional resources and $50M+ budgets✔ MBA with BS in Information Systems✔ Board of Directors and Advisory Board experience with behavioral health, applied AI and Data Science organizations✔ The Wharton School, Johns Hopkins, and UC-Davis executive certificate programsSpecialties:Corporate Strategy | Budget Management | PMO | Portfolio | Program Management | Enterprise Architecture | DataOps | Data Engineering | Data Architecture | Data Strategy | Execution | Data Integration | Data Governance | User Experience | Design Thinking | C-Level Relationship Management | Data Analytics | Data Visualization | Information Lifecycle Management | Product Management | Artificial Intelligence & Data Science | Digital Collaboration | Resource Management | Vendor Management | Cloud Strategy | RFPs, SOWs, and Contract Negotiations | Master Data Management Career Highlights:✔ Generating millions in business value and cost savings while scaling a healthcare company for 7x growth through development of a sales enablement strategy and accompanying solution architecture, transition to a global operating model, and activation of hyper automation capabilities✔ Directing a multi-year transformation program for a leading health insurance provider spanning enterprise data, cloud, digital self-service, analytics products, and the digital user journey (CX/UX)✔ Building and leading the Data & Analytics function and data transformation initiatives for a leading healthcare provider

Ben Carroll's Current Company Details
Soft Solutions Partners

Soft Solutions Partners

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AI and Data Strategy and Execution Consultant | Principal Owner
Cheltenham Township, PA, US
Ben Carroll Work Experience Details
  • Soft Solutions Partners
    Ai And Data Strategy And Execution Consultant | Principal Owner
    Soft Solutions Partners
    Cheltenham Township, Pa, Us
    View
  • Radiant Healthcare
    Chief Information Officer (Cio) And Chief Digital Officer (Cdo) And Chief Data Officer
    Radiant Healthcare Dec 2021 - Present
    Richmond, Virginia, Us
    Radiant is a leader in healthcare transformation focused on revenue cycle management, credentialing, and technology enablement. I was recruited to shape a sustainable growth vision and drive strategy execution across all enterprise functions. I currently serve as Chief Information Officer and Chief Digital Officer, managing cross-functional teams in the the delivery of customer-facing technologies as well as healthcare CIO/CTO and transformation services, IT operations, offshore services, and strategic programs spanning data, digital, governance, and process optimization.Position Highlights:✔ Scaled the company for exponential growth and generated millions in value and cost savings; played an instrumental role in driving growth at our largest client account to increase topline revenue by 100%.✔ Shaped the strategy to transition to a global operating model and developed a detailed global resource augmentation and automation plan for provider network support across 6 lines of business.✔ Improved clients credentialing and provider network management by leading cross-functional process redesign, cost/ROI modeling, KPI development, portfolio management, governance, data modeling, and talent/vendor management initiatives, achieving target savings of >30% annually and efficiency gains of 25%.✔ Expanded capabilities into healthcare performance analytics and process discovery hyper automation to further grow Healthcare BPO service lines.✔ Advanced fractional CIO/CTO consulting services for Healthcare Provider clients, leading transformation, RCM and Data Strategy efforts.✔ Directed the design and delivery of a modern Sales Enablement Architecture and sales operations support framework to drive effectiveness into the sales operating model, account management and customer success.✔ Drove security and disaster recovery capabilities, architecture Azure with full failover.✔ Used AWS services (EC2, RDS, Lambda, S3), advanced matching algorithms, and identity solutions.
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  • Radiant Healthcare
    Strategic Advisor - Sales Enablement And Account Management
    Radiant Healthcare Jul 2021 - Dec 2021
    Richmond, Virginia, Us
    As a Strategic Advisor to the executive team, this is the role in which I set the vision for growth. The leadership team then recruited me to fill the CIO/CDO role permanently to successfully execute on the growth strategy.
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  • Zs
    Executive Advisor
    Zs Jun 2022 - Aug 2024
    Evanston, Il, Us
    As an Executive Advisor at ZS Associates, I was called on for special projects for my depth and breadth of expertise in healthcare technology, data strategy, and executive leadership to support our clients in navigating complex challenges and achieving their strategic goals. My role involved providing high-level consultancy and guidance on digital transformation, data analytics, and innovative healthcare solutions primarily for C-Level health insurance clients.Position Highlights:✔ Drove the design and architecture work for Data Platform Modernization efforts with a focus on legacy asset retirement.✔ Built governance and change management models to support cloud and data initiatives.✔ Led data strategy and solution roadmap development for several large health insurers.
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  • Carefirst Bluecross Blueshield
    Chief Data Officer & Chief Analytics Officer
    Carefirst Bluecross Blueshield Mar 2020 - Nov 2021
    Baltimore, Md, Us
    Recruited by and reporting to the CareFirst EVP and CIO, I was challenged with leading a multi-year enterprise data transformation for the largest healthcare insurer in Mid-Atlantic Region (3.2M members across 3 states). With a team of 7 Directors and 120 employees in Data Management, Analytics, Informatics, and Data Science, I oversaw a $30M operating and $25M capital budget. My accountabilities included strategic investments, innovation programs and strategic business initiatives across data product development, cloud/digital transformation, enterprise agility, user experience (UX/CX) optimization, and APIs/technology integration. I oversaw regulatory controls and standards compliance with technology, plus vendor management and negotiations with software and technology consulting service providers: Deloitte, PwC, Infosys, Snowflake, Informatica, and IBM.Position Highlights:✔ Led a $53M multi-year portfolio of transformation initiatives spanning enterprise data, digital, and cloud solutions to improve value-based care delivery functions. Built data lake and Azure cloud environment; oversaw enterprise architecture, application engineering and API development. ✔ Created Value-Based Care and Population Health analytics product roadmap aligned to strategic Care Management and Utilization Goals, delivering 2 initial phases of critical features for product set.✔ Delivered new digital, UX, and self-service capabilities in collaboration with the Chief Digital Officer to make data actionable.✔ Embedded modern engineering practices and tools (Agile, Jira, Azure DevOps) into the the technical team, accelerating delivery cadence 50%+.✔ Saved $10M+ by restructuring vendor contracts.✔ Led innovation investment in Data Management, AI, ML, and Data Science.✔ Deployed DR and failover architecture in AWS and Azure; zero data loss and 99.99% uptime.✔ Strengthened data governance and HIPAA / GDPR compliance related to data privacy across a multi-cloud environment.
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  • Envision Healthcare
    Data Strategy And Rcm Executive Advisor
    Envision Healthcare May 2019 - Mar 2020
    Nashville, Tennessee, Us
    I engaged Envision Healthcare, a $300M healthcare provider with 3.5K employees, through Soft Solutions Partner with a focus on leading business process improvement and data transformation initiatives for IT data services, operations, and revenue cycle management. As a part of the contract, I managed Business and IT Operations Teams and budgets across multiple organizations and projects focusing on Revenue Cycle Management. Position Highlights:✔ Drove increased growth opportunities, including claims adjudication and payment transparency process improvements.✔ Directed architecture and design of physician productivity and increased compensation analysis tools, reducing physician staffing expenses 10% by aligning staffing models with patient census.✔ Reduced redundancy and cost, and improved business agility by leading development and implementation of projects with cross-functional teams: Data Transformation, Platform Build, Organization Redesign, Business Intelligence (BI), Master Data Management (MDM), Domain Modeling, and RFI / RFP Development.✔ Championed process improvement and change management for billing practices leveraging Payor and Provider modeling, increasing revenue cycle bottom line.✔ Led adoption of software development best practices, including Agile and Hybrid Agile methodologies, DevOps and CI/CD.✔ Ensure compliance with HIPAA and GDPR data privacy regulations in a multi-cloud environment.
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  • Envision Healthcare
    Head Of Data And Analytics
    Envision Healthcare May 2018 - May 2019
    Nashville, Tennessee, Us
    During this period of Soft Solutions' contract with Envision, I served as the Head of Data and Analytics, managing the Data and Analytics function for 1 surgical hospital and 250 surgery centers, supporting data services, analytics, and reporting initiatives. With a $5M OPEX budget and $10M CAPEX budget, I directed a team of ~3 Directors and 30 indirect employees in business intelligence, data engineering and data architecture, and led decision support, for Revenue Cycle Management (RCM), Operations, Information Technology, and Health Services.Position Highlights:✔ Integrated patient data into billing systems and the patient portal, increasing billing productivity 15%.✔ Reduced invoice processing to 3 days (40%), reduced DSO 10 days, and achieved $10M annual increase in collections.✔ Created the organization strategy in Data Management and Business Intelligence (BI) encompassing data governance, information assurance and governance, capacity planning, data security, data integrity, data warehouse design, and end-user delivery.✔ Collaborated with the CIO, CIO Council, SVP Technology, and external consultants to drive operations alignment across legacy business entities.
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  • Envision Healthcare
    Software Development And Rcm Process Improvement Leader
    Envision Healthcare Jan 2014 - Apr 2018
    Nashville, Tennessee, Us
    Envision's engagement with Soft Solutions began with a contract to provide direction and support for software development and process improvement focused on revenue cycle management. As a result of our success in that area, the engagement blossomed into leadership roles over technology transformation and data and analytics function oversight.
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  • Soft Solutions Partners
    Founder And Principal
    Soft Solutions Partners Sep 2012 - Mar 2020
    At Soft Solutions Partners, I lead our mission to transform the healthcare industry through innovative technology solutions. As the Founder and CEO, I leverage over two decades of experience in healthcare technology, data strategy, and executive leadership to drive impactful change for our clients.Our focus is on delivering high-ROI solutions that streamline operations, enhance patient care, and provide actionable insights through advanced analytics. Whether it's implementing cutting-edge AI applications, optimizing healthcare workflows, automating with RPA, or providing strategic consulting, our goal is to empower healthcare organizations to achieve their full potential.Key Clients:✔ Envision Healthcare✔ Harena Data, Inc.✔ Sunovion Pharmaceuticals✔ NBC Universal✔ The Associated Group✔ Liberty Associates✔ American Association of Cancer Research✔ Pfizer✔ GlaxoSmithKline✔ AstraZeneca✔ Cap Gemini Invent, formerly LiquidHub (partner engagement)
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  • Harena Data, Inc
    Chief Data Officer – 1-Year Contract
    Harena Data, Inc Apr 2018 - Apr 2019
    Franklin, In, Us
    In this Soft Solutions engagement, I managed team of 10 (Project Managers, Enterprise Architects, Developers and Testers) in the planning and build-out of an eSports data aggregation and data science platform in AWS for an early-stage start-up. I directed all phases of planning and delivery, including development of the business strategy and technology architecture, product concept and design, architecture of B2C and B2B SaaS offerings (https:/gyo.gg), and launch of the go-to-market solution.Position Highlights:✔ Leveraged data discovery, API Management & AI/ML Components for performance analysis of eSports players.✔ Designed and executed Customer Experience and Market Analytics processes and technology.
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  • Capgemini Invent
    Director Of Enterprise Portals And Collaboration Practice
    Capgemini Invent Apr 2013 - Apr 2018
    Paris, Fr
    Through an engagement with Soft Solutions, I directed consultant teams on the discovery and implementation of projects to deliver expertise to clients in Pharmaceuticals, Life Sciences, Healthcare, Entertainment, and Insurance. Managing financials for projects up to $10M, I led the engagement of multiple onshore and offshore teams spanning Development, Collaboration, Digital, UX, Analytics, Service Delivery, Project Management, Enterprise Architecture, and Quality Assurance. Clients: Sunovion Pharmaceuticals and NBC Universal.Position Highlights:✔ Led complex data management and digital integration projects, including master data and orchestration.✔ Increased the overall customer satisfaction (CSAT) score by 33% for CapGemini Invent clients.✔ Led a portfolio of enterprise collaboration projects and the creation of a hybrid cloud architecture for information management and knowledge management at Sunovion Pharmaceuticals.✔ Supported the Connected Workplace Initiative at NBC Universal by leading an organizational readiness assessment and advising on optimization opportunities to O365, Salesforce, UX, and Enterprise Information Architecture.
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  • Thomas Jefferson University
    Lead Technical Architect For Analytics And Collaboration
    Thomas Jefferson University Feb 2012 - Sep 2013
    Philadelphia, Pennsylvania, Us
    As the Lead Technical Architect, I led the architecture design and deployment of SharePoint farms to support the university's plan to drive scalable growth. In addition, I oversaw the full lifecycle engagement, including creating business cases and ROI projections to support senior leadership decision-making and risk evaluations for technology expenditures.Position Highlights: ✔ Created the enterprise Master Data Management Plan.✔ Architected solutions to strengthen Security, Capacity, Backup and Recovery, and Health Monitoring capabilities of the IT environment.
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  • Federal Reserve Bank Of Kansas City
    Enterprise Architect
    Federal Reserve Bank Of Kansas City Jun 2011 - Dec 2011
    Kansas City, Mo, Us
    Serving in a contract Enterprise Architect role, I provided strategic foresight, planning, and architecture for a SharePoint 2010 External Collaboration Environment for The Board of Governor’s Supervision and Regulation Business Unit.
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  • Pfizer
    Collaboration Consultant
    Pfizer Dec 2010 - May 2011
    New York, New York, Us
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  • Deloitte
    Manager Of Information Management | Web Channel Solutions
    Deloitte Jan 2010 - Dec 2010
    Worldwide, Oo
    View

Ben Carroll Skills

Business Intelligence Sharepoint Microsoft Sql Server Integration Information Architecture Sdlc Business Analysis Data Strategy Enterprise Architecture Project Management Chief Data Officer Sql Databases Data Warehousing Strategy Cloud Computing Robotic Process Automation Solution Architecture Product Management Design Thinking Portfolio Management Program Management Business Process Improvement Digital Strategy Leadership Automation Anywhere Strategic Planning Amazon Web Services Customer Experience Analytics Master Data Management Agile Methodologies Artificial Intelligence Risk Management Data Analysis Big Data Financial Analysis Statistical Data Analysis Insurance Office 365 Salesforce Marketing Cloud Informatica Dell Boomi Data Governance Data Science Corporate Fp&a Data Monetization Data Products Roi Strategies Oracle Netsuite Ssrs Ssis C# Vendor Management Microsoft Dynamics Crm Agile Project Management Software Design Ssas Sharepoint 2013 Records Management Infopath User Experience Agile Estimation Itil Management Kanban Digital Marketing Service Design Azure Data Lake Azure Data Factory Cortana Analytics

Ben Carroll Education Details

  • Drexel University
    Drexel University
    Information Systems
  • University Of The People
    University Of The People
    General

Frequently Asked Questions about Ben Carroll

What company does Ben Carroll work for?

Ben Carroll works for Soft Solutions Partners

What is Ben Carroll's role at the current company?

Ben Carroll's current role is AI and Data Strategy and Execution Consultant | Principal Owner.

What is Ben Carroll's email address?

Ben Carroll's email address is be****@****tes.com

What schools did Ben Carroll attend?

Ben Carroll attended Drexel University, University Of The People.

What are some of Ben Carroll's interests?

Ben Carroll has interest in Animation, Making The World An Even Better Place, Software Development, Sharepoint, Martial Arts, Philosophy, Religion.

What skills is Ben Carroll known for?

Ben Carroll has skills like Business Intelligence, Sharepoint, Microsoft Sql Server, Integration, Information Architecture, Sdlc, Business Analysis, Data Strategy, Enterprise Architecture, Project Management, Chief Data Officer, Sql.

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