A. Benjamin Oziegbe Email & Phone Number

• Mapped out processes of current business applications.• Used root cause analysis to identify inefficiencies.• Prepared process models, flowcharts, and diagrams.• Supported the upgrade, development, and maintenance efforts for enterprise systems with respective vendors.• Facilitated user acceptance testing (UAT) sessions for enhancements/upgrades with a focus on data accuracy, user experience/interface (UX/UI), and associated processes.• Supported data privacy and compliance activities.• Collaborated with cross-functional teams across the organization such as Finance, Information Technology, and Operations.• Actively participated in Sprint planning, Daily stand-up, Sprint review, and Sprint Retrospectives.1)Implemented and developed a new quality control regime to assess customer service representative employee effectiveness, reducing service cancellation by 8% and improving customer satisfaction rating by 15%. 2)Updated training documents and implemented new training strategies, cutting training expenses by 20%.

• Assisted senior analysts with developing client briefs, presentations, and reports.• Used MS SQL Server to extract data from flat files, transform the data to meet the business requirements, and load the data into company databases.• Used SQL queries to retrieve specific data from the data repositories for predictive analysis and statistical reporting.• Assessed large amounts of data for patterns, relevancy, and profitability.• Illustrated data analysis and tabulation of results using MS Excel, PowerPoint, and Tableau platform for data visualization.

• Worked with database administrators to design, develop, and update databases as they relate to system development.• Developed project scope, planning, coordination, and status reporting for projects assigned.• Mapped out current business processes for the company and perform gap analysis.• Conducted interviews with stakeholders and additional elicitation techniques as needed.• Translated functional specifications, use cases, and workflow/process diagrams into high-level requirements.• Tracked project risks, milestones, and deliverables.

• Escalated functional/ quality/ timeline issues appropriately.• Performed in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.• Diagnosed and troubleshoot problems with existing client-server and web applications.• Attended business-related seminars, conferences, and workshops.