Leverages enterprise-wide experience to focus the Agency’s training and career development center on organizational performance improvement.• Oversees the effective application of adult learning theory for all training programs.• Directs and approves the design, development, and delivery of all training programs, curricula, course plans, schedules, and instructor selection.• Directs end-to-end curriculum development projects for large training initiatives, to include quality assurance and final approval for learning success.• Oversees the center’s budget and procurement strategy, to include supervision of Contracting Officer’s Representatives and strong collaboration with the Agency’s Office of Procurement.• Develops and implements productive training plans in line with agency’s strategic direction and goals.• Ensures effective human capital management by designing tailored learning experiences for agency divisions.• Plays a pivotal role in streamlining training operations and slashing costs by efficiently leveraging modern technologies and building in-house capacity to design and develop training.• Fosters and fortifies effective partnerships with internal and external stakeholders.• Conceptualizes and exchanges ideas for continuous improvement with diverse groups.• Creates and implements improvement strategies to boost employee potential, integrate the organization horizontally and vertically in support of organization's vision, mission, and goals.• Assesses training evaluation findings and performance data to optimize future trainings as well as derive well-informed training resource allocation decisions.

Based on exemplary performance at the division level, promoted to inform enterprise-wide priorities through continuous monitoring and reporting on mission-critical performance areas, guide strategic decision making, and drive performance improvement.• Drove consistent performance improvement by defining strategic organizational goals, performing data-driven reviews, and partnering with Senior Executive Service (SES) team members to address performance gaps through to resolution and improvement.• Enhanced agency effectiveness by conducting analyses of agency programs and operations, covering financial management, procurement, human resources, information technology, public affairs, and facilities.• Empowered SES team, the Director, and other internal/external stakeholders to propose informed policy decisions.• Generated a variety of memoranda, white papers, and other documents to strengthen executive level decision-making.

Hired to manage division policy, performance improvement, and training strategies.• Designed multi-level performance dashboards in close collaboration with contractors.• Provided proactive staff training comprised of live demonstrations of agency case management, performance dashboard systems, and improvement tools.• Oversaw end-to-end functions of three-month new employee training academy such as steering pre-academy planning meetings, determining training needs, preparing training agenda, and selecting appropriate trainers/contractors. Supported curriculum design, lesson plan development, training content and trainers’ evaluation, and training results usage to structure future academies.• Served as a Contracting Officer’s Representative (COR).• Improved overall operational performance by constantly evaluating division’s policy and training plans.• Created and implemented performance audit tools to collect quantitative, qualitative, and observation data on operational processes; utilized audit results to deliver targeted training and technical assistance as needed.• Pinpointed areas of improvement and suggested robust corrective actions plans.• Oversaw the development, stakeholder review, revision and finalization of over 50 departmental operational instructions, policies, and procedures manuals.