Benefits Specialists:*Daily client inquiries of Group Benefit Enrollments and Adjustments.*Resolved or facilitate resolution of Benefit issues or questions.*Worked with Insurance Carriers regarding problem resolutions and benefit exceptions.*Daily Collaboration with Payroll to assure correct deductions.*Daily Collaboration with Employee on boarding and Human Resources Service Center for Changes and Leaves.*Monthly and weekly billing and reconciliation.Implementation Specialist*Worked with Implementation team to process, initialize and Post Payrolls, Prioritizing by check date, methods of payments and delivery dates. *Audited and processed various Payrolls including multi-pay groups and multi-frequency. *Processed simplified to moderate payrolls. *Utilized Web processing deductions, setup and troubleshooting Quality Audit Sheet *Processed payrolls for the Gold and Red team when needed.

-Call Center Supervisor CVS Caremark, Trainer, Team Leader Humana -Dedicated to meet and exceed my customer's needs and expectations. -Trained staff to carry out the day to day activities, meeting Sales goals -Worked on new marketing strategies to bring new campaigns and clients to the company. -Traveling Trainer to various states and locations to train licensed agents on Medicare rules, HIPPA, and compliance for annual AEP and the marketing and sales of Medicare Advantage and PDP's

• Maintained and exceeded sales goals for my region. • Worked autonomously to identify issues, crafted action plans, and implemented changes to positively impact business function. • Promoted cross-functional teamwork and fact based decision making.• Tracked and trend data, and identified opportunities for improvement.• Identified training opportunities and deficiencies and work closely with training department to implement improvements.• Identified operational efficiencies to enhance operations, reduce operating costs, and standardize best practices across the organization.• Problem solving and systematically analyzed problems, drew relevant conclusions and devised appropriate courses of action.• Ensured team compliance with all HIPPA and CMA regulatory requirements.• Organized and conducted Medicare/Medicaid presentations at events and seminars.• Coached, trained and developed new representatives and measured performance.• Hired, recruited and developed supervisors for teams of successful representatives.

• Independently sold Life, Health, Annuity, Long Term Care and Legal Insurance.• Started operations and built agency that also serviced other independent agents.• Supervised Annual Budgets, P&L, Accounting, Marketing and Advertising.• Organized and conducted sales training seminars on product knowledge.• Trained new representatives in the field and classroom.• Organized and conducted information, recruiting and training seminars.• Marketed and implemented employee benefit plans to businesses.