Arcelia Coronado Email & Phone Number

San Jose, California, United States

• Negotiate directly with ~20 vendors to purchase goods and services at the best prices, while also ensuring advantageous pricing (typically ~5% savings) for future purchase orders.
• Foster relationships with vendors to have the ability to increase efficiency on deliverables, pricing, and quality control.
• Monitoring demands from customers & prioritizing the acquisition of products to fulfil their requests in a timely manner.
• Collaborate directly with the QA team and vendors when RMAs (returned merchandise authorizations) arise.
• Initiated and circulated Requests for Quotations (RFQ/ RFP) to potential suppliers, inviting them to provide detailed pricing and proposal information for our required goods and services. This proactive step in the.
• Maintains purchase order accuracy including confirming of all purchase orders, updating pricing, revisions, and placing emergency orders as needed.

Hayward, California, United States

• Managed Chawk’s top account representing revenues of $32M, which was 70% of overall annual revenue.
• Negotiated with suppliers directly to achieve the best pricing, lead time, and expedite shortages while leading the agreements/contracts and reporting legal documents.
• Lead a global team of 5 associates of the Global Support Organization based in Malaysia and India.
• Helped create inside sales training documentation to ensure smooth onboarding for new hires.
• Attended weekly cross-functional meetings to review urgent needs and work with my team to meet customer requirements and improve scorecard and OTD (on-time delivery) and reduce backorders.

Hayward, CA

• Processed new orders, followed up internally and tracked progress of each account.
• Communicated with customers regarding issues and helped with timely resolutions.
• Tracked customer returns (RMA’s), ensuring response time on RMA’s fell within specified KPI’s.
• Managed the LAM account and was able to maintain a 95% OTD to BIC and 85% OTD to END for RPMs. Normal orders OTD 94% and Quality score 5, meeting customer expectations.
• Participated in contract management with both vendors and customers.

Hayward, California, United States

• Reviewed customer needs and timelines for deliverables and used project management with internal team to ensure timely fulfillment.
• Collaborated with production on customer requests and provide status to customers.
• Process and track customer returns (RMA’s), ensure response time on RMA’s falls within specified KPI’s.
• Reviewed and signed off contract management for each purchase order received.
• Highly proficient organizational capabilities and attention to detail.
• Provide weekly Open order reports to customers with current information.