o Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruitso Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detailo Satisfying patron requests in a timely mannero Assessing customer preferences and making drink recommendationso Providing a positive and friendly guest experience by interacting with patronso Collecting money for drinks served and providing change as neededo Checking identification to verify legal age requirements for all customerso Balancing cash receiptso Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessorieso Cleaning the bar, tables, chairs, and work area to maintain a sanitary environmento Organising the bar area to streamline drink preparation and inventoryo Placing orders for liquor, beer, wine, and other supplieso Slicing, pitting, and preparing fruit garnishes for drinkso Planning bar menuso Creating unique drinkso Preparing and serving appetisers, snacks, or other food items for customers at the baro Complying with all food and beverage regulationso Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour

• Serve drinks to customers in a friendly and helpful manner;• Communicate with colleagues/guests with regards to beverage orders;• Have full knowledge of the beverage offerings to be able to inform the guests and up sell where possible;• Be responsive and helpful with regard to off-menu items such as classic cocktails and expand personal knowledge in this area as much as possible;• Wash glassware and utensils as required and ensure items are correctly organized at all times;• Ensure all products are served according to Goodwood standards;• Ensure the bar areas are maintained in a clean and orderly manner at all times;• Ensure that pre-service requisites are met and that the “Bar Opening Procedure Checklist” is completed;• Keep track of wines, beers, liquors, and other supplies;• Maintaining the product quality, by checking beer pipes, cordials, juices etc.;• Follow the correct opening and closing procedures;• Follow the correct bar operating procedures with regards to: 1. Stock rotation (FIFO) 2. Requisitions (according to business needs) 3. Maintaining par stocks• To assist in the supervision of the team to ensure that all duties are carried out in accordance with statutory and/or Group Health and Safety requirements, including food hygiene regulations.

• Address guests' service needs in a professional, positive, and timely manner.• Thank guests with genuine appreciation and provide a fond farewell.• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.• Assist other employees to ensure proper coverage and prompt guest service.• Actively listen and respond positively to guest questions, concerns, and requests using brand or property• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.• Set tables according to type of event and service standards, including types of linens, glassware,• Plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards• Thank every guest upon departure, invite them to return, and wish them a fond farewell.