Andrew Quinlan Email and Phone Number

The Director of Benefits Technology Strategy and Partnerships is accountable for strategic alignment and relationship management with key Benefits Technology Providers' Successfully developed and executed on the Group Insurance Workday Go to Market Strategy, leading to consecutive years of increased new business growth with Workday CustomersResponsible for the development and execution of the Group Insurance HCM Strategy and manage Strategic HCM Technology and HCM Technology Consulting Practice relationships in market.Own monitoring of Strategic Benefits Technology Partner activity and performance to ensure expected outcomes are achieved (Quote Activity, Target Close Ratios).Support Sales from RFP through Finalist through to ImplementationManage a team of Platform Relationship Managers driving the execution of the Group Insurance HCM Strategy.Responsible for identifying specific, targeted Benefits Technology Providers for Strategic Partnerships to drive business growth and developing and executing on key strategies and action plans that increase sales opportunities and enhance the benefits experiences of employers and employees. Identify and implement Technology capabilities with Benefits Technology providers to deliver additional value to our mutual customers. Responsible for reviewing the performance of the relationships, driving key initiatives to strengthen these relationships and act as a liaison between Benefits Technology Providers, Brokers, home office, operations and serve as a field advocate for activities that support field sales. Served as API Product Owner, driving Group Insurance API development and alignment with key Benefits Technology Partners

The Director Voluntary Benefits and Marketplace Partnerships has accountability for relationship management with the Voluntary Benefits and Marketplace Practices at National and Regional brokerage firms and is responsible for executing on key strategies and action plans that increase sales opportunities, remove barriers that impede efficient and effective sales related activities and establish necessary business connectivity.Plays a key role in reviewing the performance of the relationship, driving key initiatives to strengthen these relationships and acts as a liaison between brokers, home office, operations and serves as a field advocate for broker related issues and other project related activities that support field sales.

The Director of Exchange Strategy and Partnerships leads the organization in Exchange and Platform relationship management, facilitation of exchange strategy development, and has overall accountability and oversight for exchange implementation.

The Director of IT Business Relationship Management functions as the key interface between IT and Group Insurance business and operations functions, in support of their short and long-term technology needs. The objective of the Director of IT Business Relationship Management is to improve and maintain business-IT alignment and drive technology innovation to grow and transform business capabilities.

Partnered with marketing/product management, sales and operations to set the strategic and tactical direction in relation to Prudentials Group Insurance, internet servicesManaged the ecommerce infrastructure maintaining a 24 x 7 web presence for all Group Insurance web applications (Portal and Mobile)Participated in Sales Finalist and Client Implementation meetings, presented capabilities to Broker/Producers, represent Prudential at industry conferences Responsible for project management and development of internet applications, including operational process re-design, training and communication to sales, account management and other affected internal partnersFacilitated the gathering, defining and documenting of business requirements for enhancements to internet applications and development of new internet servicesOversee the development and execution of quality assurance and usability test plans and monitor test executionManaged the day-to-day operation of Prudential’s Group Insurance websites, including the monitoring of operational processes associated with online transactions and the analysis of internet utilization metricsInvestigated, procured and implemented new technologies that improved business processes, user experience or reduced expense Manage departmental budget and personnel

Process Management - Internet ServicesPromoted from Manager to Director in this position in 2006 Partner with Marketing/Product Management, Sales and Operations to set the strategicand tactical direction in relation to Prudential’s Group Insurance, internet services Participate in Sales Finalist and Client Implementation meetings, presented capabilitiesto Broker/Producers, represent Prudential at industry conferences Responsible for project management and implementation/roll-out of internet services,including operational process re-design, training and communication to sales, accountmanagement and other affected internal partners Facilitate the gathering, defining and documenting of business requirements forenhancements to internet applications and development of new internet services Oversee the development and execution of quality assurance and usability test plansand monitor test execution Manage the day-to-day operation of Prudential’s Group Insurance websites, includingthe monitoring of operational processes associated with online transactions and theanalysis of internet utilization metrics Investigate, procure and implement new technologies that improve businessprocesses, user experience or reduce expense Manage departmental budget and personnel

Gathered, defined and documented business requirements for corporate call centerinitiatives and campaigns Project management including the development of project plans utilizing MicrosoftProject, from inception through implementation and post implementation review Performed transaction processing and Call Center operation analysis, which includedprocess mapping, time motion studies and the creation of improvement action plans.Identified over 2.5 million dollars in saving opportunities in 1999 Performed needs analysis and developed training and an internal Intranet site for CallCenter Service Representatives, led to improved cycle times for customer requests Developed and presented a customer retention strategy to Institutional Business SeniorManagement which resulted in the creation of a Save Desk operation.

Analyzed business needs and processes, defined and documented businessrequirements for system enhancements and application development Partnered with Systems personnel throughout development cycle to ensure applicationsdeveloped supported business need Project management, including the development and maintenance of project plansutilizing Microsoft Project, from inception through implementation Performed User Acceptance and Quality Assurance Testing Partnered with Business Units to monitor data feeds and research system errors toensure data integrity Ran JCL (Job Card Language) jobs to load system feeds received via Connect Direct

Supervised a staff of 15 Medical Billing and other office support personnel in the day today operations of the billing and collection departments Redesigned the billing and collection process and cycle resulting in a 16% increase inclean claim payments within the year Managed Accounts Receivable for several doctor groups Monitored daily claim submission, prepared department budgets and providedreceivable/payable and financial reports to the Vice President of Operations Served as liaison with physicians and office managers to ensure proper billingprocedures were followed

Reviewed medical receivables for bill resubmission, arbitration or litigation.