A Dass Email & Phone Number

Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Admitted and orientated clients to the centre, completed necessary forms and conducted in accordance with Centre policies and procedures. • Used different applications such as JUSTIN , CORNET and CPIC to manage and execute daily tasks.• Appraised behavioural situations that may have be potentially dangerous, took preventive measures and administered safety regulations when required.• Resolved conflicts between clients, assisting them to cope with their problems, counselled them in periods of stress, controlled hostile and aggressive behaviour, and managed deviant behaviours while encouraging them to accept responsibility for their actions.• Applied appropriate levels of force when applying physical restraints and when using control equipment and tactics of aggressive/ violent/ special risk clients. • Completed incident reports and other forms used within the Centre for legal purposes and to ensure effective communication within the Centre when required.• Arranged visits to clients, screening and admitting visitors to the centre, and supervising visits. • Used and established Branch and Centre information technologies for documentation and communication.

Overall store management responsibility for operations totaling over 40 million in annual sales and overseeing a staff of 140 associates including 15 department managers. Was responsible for driving sales and profitability by building relationships both internally and externally. Focused on cultivating a positive work environment and delivering legendary customer service. Lead the sales associates to foster entrepreneurial relationships that generated sales and maximized client satisfaction.Job Duties:• Drove growth and profitability of specialty and installed sales. • Established and executed plans that continuously improved customer count.• Controlled expenses including payroll and other controllable expenses.• Maintained a strong safety awareness program to protect company liabilities and the safety of the employees and customers.• Ensured relationships with commercial sales customers were being developed and maintained. • Ensured employee development, mentoring, coaching and training occurred and certifications were maintained with all direct reports.• Supported the company’s mission, purpose, goals and the role of every associate in achieving them. • Ensured sales and margin performance by executing store programs including merchandising standards, scheduling, job lot quantities, credit programs and specialty sales.• Interpreted sales and inventory reports such as monthly financials, vital statistics, merchandise division summaries and took any and all action necessary to rectify any issues identified as being detrimental to store performance. • Recognized opportunities to flex staff coverage to maximize sales.• Anticipated, recognized and responded to changes in environmental factors (e.g., micro-seasons, competitor activity).

A charismatic and inspirational leader. Motivated others to reach their potential; drove top line sales and bottom line profit, hit targets and had fun while doing it. Was directly responsible for operations totaling over 45 million in annual sales. Directly managed a staff of 120 unionized associates including 2 assistant managers and 8 department managers.Job Duties: • Tracked, analyzed and took action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals. • Forecasted, scheduled, and monitored labor to be consistent with store sales and productivity guidelines and wage budgets; created action plans to address cost control issues.• Monitored display accuracy and appearance to implement promotions. Ensured that products were properly displayed and ordered in a manner to maintain in-stock conditions.• Managed issues relating to store maintenance, cleanliness, safety and sanitation.• Oversaw and monitored handling of cash and accounting. • Prioritized, planned, and coordinated work activities, and managed time and resources so that work objectives were met.• Ensured compliance with legal requirements and company policies and procedures, including check cashing, security, safety and sanitation.• Focused on customer satisfaction and needs, ensured that employees provided customers with superior customer service through use of best practices and communication of the importance of the company service program.• Selected, trained, developed, and managed job performance of store employees.• Provided constructive suggestions and encouragement, set performance expectations, provided honest feedback, and identify assignments to provide others with developmental opportunities.• Maintained appropriate professional relationships with union officials, and ensured compliance with collective bargaining agreement provisions.• Managed employee time sheets and payroll.

Academy, Law Enforcement

Correctional Services Certificate (18 Month Program), Law Enforcement

Level 1 And Level 2 Completed, Law Enforcement, Bylaw Compliance Enforcement And Investigative Skills Program.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record