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A Dinesh Kumar Email & Phone Number
Delivery Head South and West
at
Orange Business Services
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✓ Verified August 2026
3 data sources
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Current company
Role
Delivery Head South and West
Location
Bengaluru, Karnataka, India
Company size
Who is A Dinesh Kumar? Overview
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Quick answer
A Dinesh Kumar is listed as Delivery Head South and West at Orange Business Services, a with 27103 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for A Dinesh Kumar.
A Dinesh Kumar previously worked as Delivery Head South & West at Orange Business Services and Service Delivery - Lead at Hp India Sales Pvt Ltd. A Dinesh Kumar holds Master Of Business Administration (Mba), Project Management, A from Be/ Mba In Project Management.
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Profile bio
About A Dinesh Kumar
PROFILE SNAPSHOT A technically sophisticated professional with 20 years of experience in IT Service Delivery, Service Desk Management, End User Support, Project Management, Infrastructure Management, Datacenter Management, Vendor and People Management.Having rich experience in handling Service Management Operations based on ITIL framework – Developing and aligning service delivery processes to meet the business requirements and CSAT.Demonstrated excellence in Project Management – Initiation to Closer, end to end transition & release management well within the set parameters and significantly maintaining high standards of performance & quality.Good knowledge on industry quality and security standards and models like ITIL, ISO 20K, ISO 27K. Having a good exposure on process improvement methodologies like. Managing the quality assurance, training & knowledge management and executing continuous improvement initiatives.People-management skills: Ability to coordinate activities across teams and functional areas and create a working environment that is conducive to individual growth, high performance, challenging and rewarding. Have handled a team of 100 people.Finance management: Review and drive financial objectives such as Gross margin, productivity, collections Review and ensure Service Assurance, Service excellence and Service improvement programs.Accomplishing successful results under significant pressure, deadlines and in demanding / escalated situations. Having ability to logically prioritize tasks and schedule work accordingly.Identify cost reduction, efficiency, risk, staff satisfaction and other improvement opportunities within the team and implement changes to deliver.Prior proven record of Client Engagement with senior level management and key stakeholders and have experience in managing large account or program.Identifying outsourcing requirements and managing outsourced infrastructure.Specialties: bgp,ccna, cisco ,Juniper routers, customer relations, delivery, ethernet, framing, ip, isdn, isp, lan, management, meeting facilitation, microsoft certified professional,ccna,ccnp,ITIL, modems, network engineering, networking, nms, Messaging,HPOPENVIEW, ospf, platinum, process engineering, progress, project management, project planning, Datacentre Mgmt, ras, recruiting, routers, servers, sla, statistics, switches, vendor relations, vpn, wan,
Listed skills include Ccnp, Itil, Data Center, Ccna, and 9 others.
Current workplace
A Dinesh Kumar's current company
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Orange Business Services
7 roles
A Dinesh Kumar work experience
A career timeline built from the work history available for this profile.
Service Delivery - Lead
Hp India Sales Pvt Ltd
Achievement - Best Service delivery Award received from Management twice.
May 2008 - Sep 2014
Sr Manager
Tulip It Services
Responsible for total end-to-end project management of assignments on Wireless Communication and Network Integration.* Coordinate and manage projects from initiation through deployment and close-out* Create project plans * Prepare reports on project progress and issues* Identify, document, track and manage to resolution all issues to mitigate any risks* Monitor and manage internal processes, procedures and activities* Monitor project deliverables and milestones through continuous communication with project members * Ensure a high quality of deliverables for entire project from all project resources* Coordinate all internal and external communications * Issue internal orders for required activities and track progress accordingly*Provide geographical representation of Copper and Fibre collapse for better understanding to Customer.* Maintain High Relationship with customers.*Lead a team of Engineers (40) for closure of Project* Responsible for Employees Recruitment and best practices to Retain & develop them.* Responsible For Complete Infrastructure Management of the Tamil Nadu Wireless/Optical Network.
Jul 2006 - Apr 2008
Service Account Manager
1.Single Point of Contact for Platinum and Gold Customers in terms of VOICE & DATA support.2 .Preparing RCA and RFO to Customers for Outages and Criticial Problems.3.Ensure Monthly Reports submission to the customers.4.Co-ordinate and manage projects and support issues from initiation through deployment and close-out.5.Monitor project deliverables and milestones through continuous communication with project members6.Monthly Meetings with Customers for QoS and addressing issues during that specific period.6.Ensure Customer SLAs and proactive approach.7.Share the MOM to respective departments and ensure closure of the issues.8.Analyse Customer Network Performance and Bandwidth utilization pattern and provide timely update to the customer for upgradation.9.Provide geographical representation of Copper and Fibre collapse for better understanding to Customer.10.Lead a team of Engineers for closure of Customer issues.Customers Handled :Cognizant , HCL, Infosys , EDS, and Wipro Citibank , Standard & Chartered Bank, HSBC ,
Jul 2004 - Jun 2006
Senior Network Engineer
Reliance Infocomm Ltd
1. Maintainance of fiber Network for Customers.2.Project Management for Deploying MEN.2.Usage of Optical Power and source Meter to check the Fiber connectivity.3. Metro Ethernet Solutions and Implementation through Ethernet Switches (ATRICA).4. Monitoring of Network Elements and Provisioning for Customers through ASPEN.5. Finding out Latitude and Longitude for installation of New BTS Sites.6.Monitor Alarms and Performance statistics for the Network Elements and Generate Reports on the same.7.Report Faults to Field Engineers and assist them in solving the same.8.Performing ATPs for Network Elements.9.Provisioning of E1's for customers.Achievements: Provided Metro Ethernet Bandwidth through Atrica Switch of 30 mbps to CTS through Fiber Connectivity for the first time in India.
May 2003 - Jun 2004
Network Engineer
Tata Internet Services Ltd
ØProviding Solutions to Dial Up and Isdn Customers.ØDaily Montioring OF Networks like Intercity links Bandwith from BSNL,IPLC and Customer End Bandwidth utilizations.Ø Handling the escalated technical problems from Call centers and solve the same.Ø Project Management for PIC and BPCL customers.Ø Preparing BOM for the PIC Projects.ØCo-ordinating with Service Providers and Vendors for establishing the connectivity to the customers within the time frame.ØMaintaining Up time of 98% for 70 Leased Lines and 40 Isdn lines for PICs.ØAllocating the Job to the PIC team members efficiently and accordingly.ØMaintaininance of LAN and WAN.ØInstallation and Configuration of Cisco Routers,3 Com RAS, and Modems.ØBasic Knowledge on Routing Protocols like OSPF and BGP.Ø Knowledge On Cisco IGX.ØImplemented VPN Based Customers through IP Sec Technology.
Jun 1999 - Apr 2003
8 education records
A Dinesh Kumar education
Master Of Business Administration (Mba), Project Management, A
Be/ Mba In Project Management
Be, Electronics,Communication
University Of Madras
B.E, Electronics & Communication
Acadamic
B.E, Electronics & Communication
Acadamic
Education record
Institution : Panimalar Polytechnicuniversity : Madras University
Education record
Institution : Panimalar Polytechnicuniversity : Madras University
Diploma : Diploma, Electronics & Communication
Institution : Sriram Engineering College.University : Madras University
Diploma : Diploma, Electronics & Communication
Institution : Sriram Engineering College.University : Madras University
FAQ
Frequently asked questions about A Dinesh Kumar
Quick answers generated from the profile data available on this page.
What company does A Dinesh Kumar work for?
A Dinesh Kumar works for Orange Business Services.
What is A Dinesh Kumar's role at Orange Business Services?
A Dinesh Kumar is listed as Delivery Head South and West at Orange Business Services.
Where is A Dinesh Kumar based?
A Dinesh Kumar is based in Bengaluru, Karnataka, India while working with Orange Business Services.
What companies has A Dinesh Kumar worked for?
A Dinesh Kumar has worked for Orange Business Services, Hp India Sales Pvt Ltd, Tulip It Services, Airtel, and Reliance Infocomm Ltd.
How can I contact A Dinesh Kumar?
You can use AeroLeads to view verified contact signals for A Dinesh Kumar at Orange Business Services, including work email, phone, and LinkedIn data when available.
What schools did A Dinesh Kumar attend?
A Dinesh Kumar holds Master Of Business Administration (Mba), Project Management, A from Be/ Mba In Project Management.
What skills is A Dinesh Kumar known for?
A Dinesh Kumar is listed with skills including Ccnp, Itil, Data Center, Ccna, Cisco Technologies, Ospf, Ip, and Routers.
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