Andrew Ditucci Email & Phone Number

• Overseeing: Make-Ready, New Construction, Joint Trench, & Maintenance Projects.
• Reviewing/Managing project documentation, including bids, contracts, change orders, material orders, and other project-related documentation.
• Monitoring project status along with contractor workloads & availability.
• Resolving any project-related issues or conflicts as they arise.
• Providing operational support such as liaising with contractors, stakeholders, and other departments as well as tracking timelines and schedules, etc.

Rochester, New York Area

• Provided leadership to Greenlight Field Technicians and sub-contractors/vendors.
• Monitored and reported on team KPI/KQI metrics.
• Managed the work schedules and time cards for a team of field technicians.
• Investigated and resolved customer escalations/complaints.
• Fleet and Inventory Management, including Tool and Material Acquisitions.

Installation and repair of single-mode fiber optic cabling and related equipment for both residential and commercial customers.

Rochester, New York Area

• Installation of telecommunications cabling such as Ethernet, Fiber, and Coax.
• Install TV, internet, & phone equipment for residential and commercial clients.
• Investigating, troubleshooting, and repairing of faulty cabling and equipment.
• Educating customers on how to use their new equipment and services.

Rochester, New York Area

• Responsible for booking, upselling, and hosting special events, corporate challenge/team building events, and birthday parties.
• Supervised Guest Service and Track Operation personnel.
• Briefed customers on kart and track safety procedures.
• Acted as Track Marshall and Flagger for races.
• Training new Track Operation and Guest Service team members.

Albion, NY

• Worked directly with clients and internal compliance department to obtain an in-depth understanding of the client’s needs, mortgage servicing systems, document management systems, claim filing process, and investor.
• Produced high-quality documentation that met applicable standards and was appropriate for its intended audience.
• Created tutorials to help end-users use a variety of applications.
• Analyzed existing and potential content, focusing on reuse and single-sourcing opportunities.

Albion, New York, United States

• Managed claim assignments and workload of QC and EOB analysts, across multiple projects, ensuring all claims and appeals were filled accurately prior to their deadlines.
• Trained new QC and EOB analysts.
• Monitored the teams KPI & KQI metrics and provided coaching/additional training as needed to meet team goals and company standards.
• Curated reports to management on teams weekly/monthly/quarterly progress.
• Responsible for providing midyear and annual reviews for my team members to management.

Albion, New York, United States

Albion, New York, United States

Albion, New York, United States

• Prepared and processed post foreclosure claims for multiple servicers and investors.
• Reviewed escrow and expense account histories, in various servicing systems/software, to ensure all reimbursable items were included on claim.
• Worked with various tax offices, insurance companies, title companies, and property management companies as necessary to gather all required supporting documentation as required.

Albion, NY

• Responsible for the daily operation of the restaurant.
• Recruiting, training, and managing food service employees.
• Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
• Accurately tallying all cash drawers, drops, deposits, and on hand change totals.
• Ensuring that customers are served quality food in a timely manner.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.

Rochester, New York Area

Rochester, New York Area