Provide guidance in the provision of comprehensive services, policies and procedures on student programming and planning. Implementation and monitoring of continuous improvement paradigm, boosting strategic organizational effectiveness in academic and student affairs on diversity and inclusiveness. Collect, analyze, and disseminate decision-support data for planning purposes at the college and university levels, including organizational performance; program development and implementation; enrollment management; evaluation, needs assessment, operational efficiency; and accreditation. Design and perform assessment for continuous improvement and institutional effectiveness. Use state-of-the-art technology systems for database management and warehouse. Organize and facilitate workshops, presentations, and seminars for instructional programs and administrative and educational support units and for faculty and staff using the most current techniques for meeting accreditation requirements. Consult with faculty, chairs, deans, and administrators by providing evaluations, feedback, and critiques on assessment plans in meeting program objectives and/or outcomes and institutional goals and mission. Promote and facilitate the practice of utilizing data for planning purposes and demonstrating institutional effectiveness. Work with committees or groups for meeting stated goals, e.g., assessment committee. Provide consultation services on the development of functional and sustainable institutional research, assessment, and effectiveness programs. Present research findings on assessment issues at various local, national, and international forums, prepare a variety of reports for different audiences, stakeholders, and constituents on assessment and institutional effectiveness, and publish in national journals. Provide consultation services for institutions of higher education and explore issues on student outcomes on Prek-12 in the U.S. and internationally.

Member of faculty in the Department of Business and Management. Engage, enhance and promote learning, teaching, and pedagogy. Foster performance, relationship, and responsive culture. Develop Syllabus, prepare materials for classes, advise students to promote performance and their success. Implement College policies and maintain discipline in the classrooms inline with the College policy. Work in partnerships with the College Community (University or College System) to facilitate transfer activities and employment of labor / employers. Dress for success initiative.

Inaugural CIEAO and ALO, I was a member of the President’s Council and served on the Executive Cabinet, reported and advised the president, promoted outreach, liaise with business, charitable, and community leaders, and managed a budget of approximately $1 million. Directly responsible for supervising College Advancement, Marketing and Public Relations, Alumni and Donor Relations, Strategic Planning, Institutional Research, identifying new revenue streams, and soliciting donors and grants. Provided vision and decision support data for strategic planning, strategic enrollment management, assessment, quality assurance initiatives, and demonstrating institutional effectiveness. Coordinated and managed the Higher Learning Commission AQIP accreditation activities, including identifying and adopting innovative ways to archive, retrieve, and disseminate data for College use. Lead the College’s strategic planning efforts; provided oversight for a comprehensive advancement program that aligns the mission and goals of the College and its academic programs with business, philanthropic, and government support in grants; enhance partnerships with the local community; develop structure and processes for implementing and monitoring continuous improvement activities; and enhanced the visibility of RCTC through testimonials, showcasing, and building compelling messages for branding and recognition, using all media outlets, print, and electronic messaging. In my dual role as Chief Planning Officer and Executive Director of the RCTC Foundation, provided important recommendations regarding strategic planning, data-driven approach to decision-making, college improvement, and professional development in assessment and advancement initiatives, including problem solving. Supervised Director of Marketing and Public Relations, Director of Donor Relations, Decision Support Analyst (Director of IR), and Executive Assistant of Alumni Relations, and their staff, including student workers.

As inaugural VCIEI and ALO, I reported directly to the Chancellor and served on the Chancellor’s Executive Cabinet. As the Vice Chancellor of Institutional Effectiveness and Innovation, I was responsible for organizing and managing the daily activities of the institutional research office and developing efficient and comprehensive Assessment and Institutional Effectiveness programs; including providing leadership in supporting institution-wide programs of data collection and analysis and offering support for a broad range of administration innovation and planning, particularly in relation to a comprehensive, rigorous, and dynamic institutional strategic planning process. Additionally, as Vice Chancellor of IEI&ALO, I was a key member of the Chancellor's Executive Team, and provided vision and guidance for the entire college. Furthermore, I served the dual role of Chief Planning Officer by providing important recommendations in relation to strategic planning, college improvement, and professional development. Supervised 4 administrative staff: Associate Vice Chancellor of Institutional Effectiveness, Dean of Accreditation, Decision Support Analyst, Executive Administrative Assistant and 2 student workers.Developed startup unit, organized and managed the daily activities of the institutional research office and developed efficient and comprehensive assessment, as well as institutional effectiveness programs, established new programs, performed program reviews and organized training activities

Provided institutional and administrative support by collecting, analyzing, reporting, presenting, and archiving decision-making data for efficient and effective operation of the College. Developed specifications and initiated the creation of a data warehouse as the new approach to promote evidence-based practices. Coordinated and reported institutional data collected to faculty, departments, programs, and administrators. Generated reports required by Nevada System of Higher Education (NSHE) and other State, Federal, and external constituents. Compiled assessment reports and developed methods for demonstrating Institutional Effectiveness for internal use and accreditation purposes. Worked collaboratively with other data stakeholders including Admissions and Records, Student Services, Financial Aid, Student Information Systems Office, and Academic Affairs faculty in coordinating assessment reports. Performed needs assessment and responded to numerous College and System accountability reports, such as IPEDS and NWCCU Accreditation Commission, and performed retention and graduation rates studies and enrollment spread. Collaborated with benchmarking organizations: NILOA, NCCBP; NSC; Voluntary Framework for Accountability; Achieving the Dream. Supported Performance Funding Project and conducted analysis and study on remedial education. Involved in grant activities: Perkins Grant; TAACCCT Program; and supported WUE articulation enrollment agreement. Attended state-wide meetings and provided advice in the development of KPIs and benchmarks. Supervised a part-time analyst. Served on various committees: Strategic Planning and Accreditation; Budget Task Force; Program Review; TAACCCT Grant Implementation Team; Assessment Committee and other campus-wide ad hoc committees.

Provided leadership and direction for institutional research, evaluation and college activities on institutional effectiveness and outcomes assessment. Designed, managed, and performed independent qualitative and quantitative research that supports and furthers the mission, vision, and strategic planning process of the College. Established solid foundation for a functional Office of Institutional Effectiveness for promoting a culture of assessment and evidence-based practices. Performed research studies in support of planning, assessment, budgeting, and policy formation. Developed an institutional effectiveness model and planning framework. Facilitated processes for measuring the achievement of institutional effectiveness goals and outcomes, using continuous improvement techniques and methods. Conducted and/or led comprehensive studies on student progression, retention, enrollment projections, and program effectiveness. Performed annual summative evaluation of College’s Strategic Plan, goals, and achievement of outcomes/objectives. Prepared reports and PowerPoint presentations to the College community, administrators, and executives. Reviewed and evaluated learning objectives and designed instruments for measuring effectiveness. Provided research support for regional and specialized accreditation (HLC, CCNE, NLNAC). Performed feasibility studies and environmental scanning. Prepared, coordinated, and submitted mandated reports for meeting internal and external needs (IPEDS, ACT, AIDU, IBHE). Applied and supported grant applications for increasing funding. Participated in professional development activities (AIRUM, AIR, IBHE, IHEC, etc). Systematically expanded college databases for planning purposes, e.g., Snapshot and production of the premier 2009-2010 FactBook. Provided data support for recruitment and marketing activities and college operations. Compiled college performance indicators. Developed system specifications for data warehouse.

Tracked and compiled university performance indicators. Identified and interpreted student trend data as it applied to departmental, long-range, and strategic planning, accreditation, certification, and other initiatives. Assisted academic departments and programs in carrying out their assessment plans. Supervised regular data reporting functions for the UW System Office of Policy, Analysis and Research. Completed data requests for external audiences (USNWR, college guidebooks, etc.). Assisted campus community in developing surveys for informed decision-making; prepared, distributed, and presented reports that summarized survey data and other data analyses. Collaborated in creating a culture of data-based decision making. Led, launched, and coordinated participation in the Voluntary System of Accountability (VSA). Implemented Digital Measures database management system for documenting faculty activities in teaching, scholarship/research, and service. Reorganized Office of Institutional Research, compiled data for Strategic Enrollment Management, worked with Dean’s Council, Assessment, and General Education Assessment committees. Analyzed, interpreted, and prepared reports on NSSE. Organized webinars for general education outcomes assessment and reviewed assessment reports. Made recommendations for institutional effectiveness, responded to University accountability reports, and represented UWRF at University of Wisconsin System meetings. Supervised staff, and performed special studies. Chair: Data Quality Team. Member: Administrative Assembly/Council, University Planning Group, and other campus Committees.

Provided leadership and technical expertise for the planning and assessment activities of the College for management decision-making. Planned, coordinated, and supported a comprehensive assessment and institutional effectiveness program and evaluation efforts. Supported strategic planning and led institutional effectiveness activities of accreditation processes. Advocated and promoted a culture of evidence practice by performing outcome-based assessment that is systematic, integrated, and comprehensive in nature. Enhanced institutional effectiveness by monitoring institutional performance in the achievement of education quality. Promoted a quality assurance program by developing and initiating methods for monitoring its management system and operations. Assisted and enhanced the First-Year Experience by incorporating assessment strategies for student success. Facilitated the development of Student Learning Outcomes (SLOs) that are measurable, action-oriented, and ongoing for the improvement of learning, pedagogy, and institutional effectiveness. Implemented methods for demonstrating institutional effectiveness. Applied CAS quality standards. Supported fundraising and grant programs. Served as College liaison at high-level meetings organized by the Board of Higher Education (BHE) and Central Links on policy issues in higher education. Expanded institutional capacity to participate in collaborative programs. Developed and implemented policy and guidelines for promoting a culture of quality data on campus. Specific responsibilities included coordinating a systematic, comprehensive assessment of student learning outcomes for the College’s academic programs; consulting with academic departments to develop and implement assessment plans; consulting with various academic support and administrative offices to develop and implement outcomes assessments; coordinated assessment processes and programs focused on the first-year experience, general education.

Directed planning, assessment, and institutional effectiveness activities, including guiding and supporting strategic planning and assessment initiatives. Designed information-gathering instruments, determined appropriate research methods and analyses, and prepared interpretive reports. Maintained a cycle of institutional studies and archival files and performed academic program planning. Guided and advised executives, faculty, and staff in the selection of key performance indicators (KPIs) on student outcomes; performed benchmarking and accountability reporting; and supplied data for executive decision-making. Applied SACS new “Principles of Accreditation” and the Baldridge Criteria for Institutional Assessment. Led in the production of Strategic Plans and Five-Column models for demonstrating institutional effectiveness of all academic and administrative units; interpreted policies, procedures, and standards. Organized and presented institutional effectiveness workshops. Developed point-of-contact and customer satisfaction surveys; evaluated operational and managerial activities. Conducted survey research using scientific sampling methods and developed enrollment forecasting models using advanced statistical methods to predict, explain, and explore relationships among variables. Produced decisions and technical reports which entailed executive summaries, graphing, and charting; created Fast Facts and supervised production of the Fact Book. Provided statistical expertise to faculty and staff. Assumed expanded responsibilities to coordinate database development and provided technical assistance to the various units in identifying datafields for database warehouse. Supervised administrative staff and student workers. Responded to ad hoc request. Participated in various committees and was a resource person for the SACS reaffirmation effort.

Initiated, coordinated, synthesized, and conducted research activities to support institutional planning, policy formation, and decision-making. Responsible for database building, tracking studies, and constructing survey instruments for measuring institutional effectiveness. Performed financial analysis and special duties. Developed, implemented, and conducted formative and summative evaluations. Served as liaison between the ICUT and the College, federal, and other agencies that involved closer contact with ICUT and the Department of Education. Designed and conducted survey research using scientific sampling methods; performed data entry; analyzed and interpreted data. Developed enrollment forecasting models. Used advanced statistical methods to predict, explain, or explore relationships among variables. Produced decisions and technical reports which entailed executive summaries, graphing, and charting; created Fast Facts and Fact Book. Provided statistical expertise to faculty and staff. Had major role in production of Five-Year Strategic Plan and annual/accountability reports; expanded responsibilities that coordinated database development; and provided technical assistance to various units in identifying datafields for database warehouse. Supervised administrative staff. Responded to ad hoc requests. Chair: Planning and Institutional Assessment Committee. Member: Information Technology, Default Management, Enrollment Management, Admissions, Academic Outcomes, SACS accreditation effort, and Student Retention Committees.