Andy Farrell Email & Phone Number

New Hyde Park, NY, US

• Troubleshoot and resolve network issues, developing strong problem-solving skills essential for business continuity.
• Build strong client communication skills by explaining technical concepts to non-technical stakeholders.
• Serve as an onsite technician for installations, maintenance, and emergency repairs.
• Proficient in Mac OSX, Windows, and learning Linux.
• Act as the first point of contact for vendors and clients, professionally representing company values.
• Maintain inventory of network supplies and equipment for clients.

New York, NY, US

• Monitored systems, devices, networks and virtual machines via PRTG.
• Contacted appropriate departments with alerts and issues.
• Reported hardware and software related issues.
• Provided training to the new part-time datacenter operator.
• Troubleshoot, logged and resolved end-user issues during pre-business hours. (Email/Phone)
• Provided end user support for IT Incidents and Service Requests

• Troubleshooted, assembled, updated and repaired computers.
• Troubleshooted routers, switches, wireless access point to resolve networking issues.
• Installed hardware, software, and peripheral components.
• Built systems to client’s specification.
• Perform virus removal and system restore.
• Provide in-person and online support via Remote Desktop, Skype and TeamViewer.

• Configured virtual private servers running Windows Server 2008, 2012.
• Configured DSN Records.
• Built data-driven websites using Asp.net, JSON, SQL, and C#. (mobile friendly)
• Designed promotional ads and graphics.
• Optimized websites for search engines.
• Backed-up and restored websites and databases.