• Troubleshoot and resolve network issues, developing strong problem-solving skills essential for business continuity.• Build strong client communication skills by explaining technical concepts to non-technical stakeholders.• Serve as an onsite technician for installations, maintenance, and emergency repairs.• Proficient in Mac OSX, Windows, and learning Linux.• Act as the first point of contact for vendors and clients, professionally representing company values.• Maintain inventory of network supplies and equipment for clients.• Participate in technical training sessions, demonstrating a commitment to continuous learning.• Extensive experience in Microsoft server administration and support, including Intune, Active Directory, and Group Policy.• Provision and de-provision user access for both Microsoft 365 and Google Workspace.• Utilize excellent analytical, problem-solving, and communication skills.• Work independently and collaboratively in a fast-paced environment.• Troubleshoot various network services, including VPN, DHCP, DNS, and remote desktop, ensuring critical business connectivity.• Apply a solid understanding of networking principles.• Develop and deploy custom enrollment packages for Azure Active Directory integration, streamlining device onboarding.• Resolve complex hardware issues, including UPS battery systems, maintaining power redundancy and preventing outages

• Monitored systems, devices, networks and virtual machines via PRTG.• Contacted appropriate departments with alerts and issues.• Reported hardware and software related issues.• Provided training to the new part-time datacenter operator.• Troubleshoot, logged and resolved end-user issues during pre-business hours. (Email/Phone) • Provided end user support for IT Incidents and Service Requests• Contacted appropriate datacenter vendors as needed.• Unlocked user accounts in Active Directory Users and Computers.• Kept IT Management informed of any service or environmental issues that can affect IT operations.• Monitored and logged datacenter temperature and humidity for the onsite and remote location.• Monitored UPS via the Battery Monitoring System; silenced, cleared and reset alarms as needed. • Provided daily reports to Director of IT & Technical Services and to IT Operations Senior Analyst.

● Troubleshooted, assembled, updated and repaired computers.● Troubleshooted routers, switches, wireless access point to resolve networking issues.● Installed hardware, software, and peripheral components. ● Built systems to client’s specification.● Perform virus removal and system restore. ● Provide in-person and online support via Remote Desktop, Skype and TeamViewer.

● Configured virtual private servers running Windows Server 2008, 2012.● Configured DSN Records.● Built data-driven websites using Asp.net, JSON, SQL, and C#. (mobile friendly)● Designed promotional ads and graphics.● Optimized websites for search engines.● Backed-up and restored websites and databases.● Maintained web servers, mail servers, SQL databases, and SSL certificates.● Integrated eBay’s API. Amazon`s API, Google AdSense, and Google Web Master Tools.