Ahmed Mostafa Email & Phone Number

Nepean, Ontario, Canada

• Leading a team of 3 fitness advisors to ensure the best sales and service experience for all potential members
• Analyzing performance, executing strategies, inspecting completion of assignment, and ensuring all sales and service tools, systems, and resources available are used by all fitness advisors
• Delivering engaging meetings and training daily on how to excel as a fitness advisor, resulting in in increased Happy Member and Sales percentages, meeting our YTD target, and ranking in the top 3 clubs in the region
• Supporting the general manager in all financial aspects to achieve KPIs and in member-related concerns
• Facilitating recruitment of direct reports, and leading their onboarding, coaching, learning and development
• Member of the 2024 Diversity, Equity, and Inclusion task group

Ottawa, Ontario, Canada

• Changed the lives of 568 members in peak attitude after understanding their health and fitness goals, 53% started with a personal trainer and 33% with a group fitness class
• Maintained member relationships through consistent follow-up, resulting in 5-star Google reviews
• Won club’s Bi-Monthly MVP award three times, ranked no.1 monthly in lead generation and PTS sales, breaking region’s record in Jan 2024, and in the top 3 for other metrics, surpassing set goals
• Helped with fundraising over $6000 for Move4Kids 2023 and 2024, taking the initiative to motivate members to join challenges
• Helped with placing the club in the 1st place in PTS sales and Happy Member categories over the 2nd quarter and in PAP sales over the 3rd quarter
• Won 2 WOW moments for training fellow and other clubs’ associates, resulting in increased sales, and helping another club during a shortage of supplies

Translated content in various fields from Arabic to English.

Translated content in various fields from Arabic to English.

• Greeted guests and developed itineraries based on their interests, needs, dietary restrictions, and personal preferences
• Advised guests on local customs, appropriate clothing, and weather precautions
• Described points of interest along the tour and answered questions as required
• Monitored guests’ activities in order to ensure compliance with establishment or tour regulations and safety practices
• Assisted guests post-tours with purchasing tickets, making reservations, translation, transportation, or any other area of required guidance

• Advised clients on tattoo size, color, and suitable placement after carefully listening to understand their ideas
• Designed customized tattoos for clients and provided instructions on how to care for newly tattooed areas
• Maintained a clean and safe work environment by adhering to country’s health regulations
• Managed logistics such as bill payments, inventory, purchases, and social media marketing
• Provided excellent customer service by responding to all Google reviews, following up with clients during healing period and answering all queries
• Implemented organizational skills by maintaining monthly calendar for appointments and all other scheduling of goods and deliveries

• Taught aerobics classes to 4 groups of 10 children each, two times/week

• Wrote, edited, and proofread research articles in Literature, Linguistics, Sociology, Psychology, Philosophy, Marketing and PR, Education, and English

• Proctored exams and ensured British Council international standards and procedures are followed

• Taught English over the phone and internet to adults

• Translated, edited, and proofread articles and presentations in various fields from Arabic to English and vice versa

• Offered exercise and nutrition programs, and personal training sessions both online and in person

• Sold printed advertisements and digital campaigns (emails, social media sponsored ads, SMS, and WhatsApp broadcasts) to 100+ clients in different sectors
• Established a foothold in the hospitality field by selling half the issue ads and 2000 copies (75% of printed copies) to Steigenberger Hurghada for 2 consecutive issues worth $30,000
• Organized major events in the sports, fashion and lifestyle industries and secured sponsors for 50+ events
• Trained a team of 5 within the sales department to sell advertisements and social media packages
• Created a content calendar, resulting in optimized SEO, reach, and engagement
• Wrote and edited fashion and lifestyle articles, restaurant and hotel reviews, and events’ coverage

• Taught English as a foreign language to 850+ children and adults
• Conducted placement tests for new students
• Mentored 30+ instructors and showed them the Berlitz method of teaching

• Translated social media comments, articles and reports for clients like McDonald’s, Nike, Canon, Etisalat, QNB, and the Bahraini Ministry of Information from Arabic to English and vice versa
• Edited and proofread the work of 13 team members before submission

• Helped 50+ members per day take one step closer towards their goal
• Sold personal training packages worth $79,000+ over the course of two and a half years
• Designed suitable exercise programs and gave supplementation and nutrition advice to 130+ members
• Gave weekly abs, CrossFit, boot camp, boxing, fat-burn, toning and body pump classes to 30+ members
• Won Silver Medal in the Fitness Race in Nov 2013

• Enriched forum content by writing 50+ bodybuilding, fitness, nutrition, and supplementation articles
• Managed a team of 10+ moderators and administered monthly performance reviews
• Held weekly, monthly, and annual competitions for both members and moderators
• Lead the forum to become no. 1 in the MENA region in terms of active members resulting in a 31% increase in advertisements

• Delegated tasks and gave daily briefings to 9 team members
• Sold mobile packages to 1000+ customers via phone calls and regularly received an 'Exceeding' rank in the performance dialogue
• Handled escalations from team members which resulted in an increased customer retention rate and was awarded first place for system and network escalations
• Trained team members who were behind on their Key Performance Indicators
• Answered customers' billing queries and troubleshot technical problems (100+ calls per day) earning the Top Performer Award in Net Promoting Score