Ahmed Mostafa Email & Phone Number

Nepean, Ontario, Canada

• Leading a team of 3 fitness advisors to ensure the best sales and service experience for all potential members• Analyzing performance, executing strategies, inspecting completion of assignment, and ensuring all sales and service tools, systems, and resources available are used by all fitness advisors• Delivering engaging meetings and training daily on how to excel as a fitness advisor, resulting in in increased Happy Member and Sales percentages, meeting our YTD target, and ranking in the top 3 clubs in the region• Supporting the general manager in all financial aspects to achieve KPIs and in member-related concerns• Facilitating recruitment of direct reports, and leading their onboarding, coaching, learning and development• Member of the 2024 Diversity, Equity, and Inclusion task group

Ottawa, Ontario, Canada

• Changed the lives of 568 members in peak attitude after understanding their health and fitness goals, 53% started with a personal trainer and 33% with a group fitness class• Maintained member relationships through consistent follow-up, resulting in 5-star Google reviews• Won club’s Bi-Monthly MVP award three times, ranked no.1 monthly in lead generation and PTS sales, breaking region’s record in Jan 2024, and in the top 3 for other metrics, surpassing set goals• Helped with fundraising over $6000 for Move4Kids 2023 and 2024, taking the initiative to motivate members to join challenges • Helped with placing the club in the 1st place in PTS sales and Happy Member categories over the 2nd quarter and in PAP sales over the 3rd quarter• Won 2 WOW moments for training fellow and other clubs’ associates, resulting in increased sales, and helping another club during a shortage of supplies

Translated content in various fields from Arabic to English.

Translated content in various fields from Arabic to English.

• Greeted guests and developed itineraries based on their interests, needs, dietary restrictions, and personal preferences• Advised guests on local customs, appropriate clothing, and weather precautions• Described points of interest along the tour and answered questions as required• Monitored guests’ activities in order to ensure compliance with establishment or tour regulations and safety practices• Assisted guests post-tours with purchasing tickets, making reservations, translation, transportation, or any other area of required guidance

• Advised clients on tattoo size, color, and suitable placement after carefully listening to understand their ideas• Designed customized tattoos for clients and provided instructions on how to care for newly tattooed areas• Maintained a clean and safe work environment by adhering to country’s health regulations• Managed logistics such as bill payments, inventory, purchases, and social media marketing• Provided excellent customer service by responding to all Google reviews, following up with clients during healing period and answering all queries• Implemented organizational skills by maintaining monthly calendar for appointments and all other scheduling of goods and deliveries

• Taught aerobics classes to 4 groups of 10 children each, two times/week

• Wrote, edited, and proofread research articles in Literature, Linguistics, Sociology, Psychology, Philosophy, Marketing and PR, Education, and English

• Proctored exams and ensured British Council international standards and procedures are followed

• Taught English over the phone and internet to adults

• Translated, edited, and proofread articles and presentations in various fields from Arabic to English and vice versa

• Offered exercise and nutrition programs, and personal training sessions both online and in person

• Sold printed advertisements and digital campaigns (emails, social media sponsored ads, SMS, and WhatsApp broadcasts) to 100+ clients in different sectors• Established a foothold in the hospitality field by selling half the issue ads and 2000 copies (75% of printed copies) to Steigenberger Hurghada for 2 consecutive issues worth $30,000• Organized major events in the sports, fashion and lifestyle industries and secured sponsors for 50+ events• Trained a team of 5 within the sales department to sell advertisements and social media packages• Created a content calendar, resulting in optimized SEO, reach, and engagement• Wrote and edited fashion and lifestyle articles, restaurant and hotel reviews, and events’ coverage

• Taught English as a foreign language to 850+ children and adults• Conducted placement tests for new students• Mentored 30+ instructors and showed them the Berlitz method of teaching

• Translated social media comments, articles and reports for clients like McDonald’s, Nike, Canon, Etisalat, QNB, and the Bahraini Ministry of Information from Arabic to English and vice versa• Edited and proofread the work of 13 team members before submission

• Helped 50+ members per day take one step closer towards their goal• Sold personal training packages worth $79,000+ over the course of two and a half years• Designed suitable exercise programs and gave supplementation and nutrition advice to 130+ members• Gave weekly abs, CrossFit, boot camp, boxing, fat-burn, toning and body pump classes to 30+ members• Won Silver Medal in the Fitness Race in Nov 2013

• Enriched forum content by writing 50+ bodybuilding, fitness, nutrition, and supplementation articles• Managed a team of 10+ moderators and administered monthly performance reviews• Held weekly, monthly, and annual competitions for both members and moderators• Lead the forum to become no. 1 in the MENA region in terms of active members resulting in a 31% increase in advertisements

• Delegated tasks and gave daily briefings to 9 team members• Sold mobile packages to 1000+ customers via phone calls and regularly received an 'Exceeding' rank in the performance dialogue• Handled escalations from team members which resulted in an increased customer retention rate and was awarded first place for system and network escalations• Trained team members who were behind on their Key Performance Indicators• Answered customers' billing queries and troubleshot technical problems (100+ calls per day) earning the Top Performer Award in Net Promoting Score