Austin Herman Email & Phone Number

St. Louis, Missouri

Key member of several cross functional teams delivering multi-million dollar, time sensitive government contracts with responsibility for product lifecycle management (PLM) activities including exporting large technical data packages (e.g., supporting documentation, BOMs, CAD models) and validating data accuracy.Shared responsibility for providing technical support to over 4,500 users for PLM (Teamcenter) and CAD (NX and CATIA) software in connection with large scale aerospace product databases containing data such as parts, bills of materials (BOMs), and manufacturing requirements.Regularly provide introductory and role specific live training for user groups on PLM software. Developed and maintain a Sharepoint library (e.g., FAQs, job aids, and tip sheets) of self-service software support for common technical issues associated with PLM software.Leading ongoing effort to Identify common areas of user issues in order to implement continuous process improvement with affected user groups using data analytics and custom reporting.

St Louis, Missouri

Primary responsibility for technical department operations including inventory control, internal audits, monthly store budget, employee schedules, new hire training, and customer communications.Managed repair center which processed over 1500 customers/150 repairs per week. Repairs were completed 50 percent faster than industry average.Managed a wide range of cross-functional projects, including all aspects of major product launches within the retail store.

Bachelor Of Science (Bs) (Cum Laude), Mechanical Engineering

Joint program with Washington University. All advanced engineering courses were facilitated through Washington University.

Joint Program With University Of Missouri - St. Louis