As a front door product flow associate, my focus is on engaging with customers both entering and leaving. Ensuring not only the integrity of product sales and inventory but world class customer experiences.• Customer engagement and frontline issue recognition and resolution. In providing engagement and intervention I provide a line of communication while streamlining appointments.• Identifying potential shrink and investigating shrink instances. Since starting the role, I have drastically reduced the shrink levels in my store as well as identifying multiple group-based theft attempts in order to alert and prepare other locations.• In-store surveillance to provide safety, identify customer need, and potential issues.

Being a Solutions Specialist, my focus was on engaging with new and existing customers to provide solutions and support. • Built relationships, discovering use cases and pain points in order to promote product utilization and make better use of their existing solutions.• Creating understanding around the advance of Power Platform usage and the adoption of AI (Artificial Intelligence), answering questions and providing connections to resources.• Performing product demonstrations, connecting with training and partner groups as I provided peace of mind during client/customer concerns around migrations and expansion in utilization.• Partnering with Account Management teams and Partners in efforts of creating a plan of action to take advantage of the Power Platform products and preparing for AI adoption.

In the Assisted Sales role, my experience in the SMB space was expanded to include education clients. I then also worked with account teams to engage with larger business clients and emerging enterprise clients.• Created relationships with new and existing customers to understand needs and pain points in order to provide solutions.• Worked in both the business and education space to gauge use cases and learn from both spoken and unspoken issues developing a guide for growth and adaption.• Using my love of technology and the brand I supported clients in growing their solutions which resulted in sales for my team and technological ease for the client as they grow and expand.• Developing a plan of action towards the future for the client as their business took shape or expanded.• Worked with partners and Account Managers to provide insight and assistance with connecting to the issues front of mind in order to provide solutions. I also used this effort in order to provide updates and peace of mind to the client as they awaited resolution.

As a Small Business Specialist, my goal was to sell Microsoft products and services to business clients.• Established relationships becoming an advisor to small and medium business clients in order to provide solutions based on their goals and pain points.• As an avid technology fan, I used that love to build brand loyalty in new and existing clients driving for continued revenue as well as growth when best suited.• Leveraged partner relationships to provide solutions unavailable be my team directly. Building on these partner relationships I was able to manage a pipeline of client progression that provided amazing solutions for both company and client benefit.• Provided demonstrations and trainings to onboard small and medium business clients who needed help understanding where to start.

My role as a Services Advisor, my focus was supporting customer with hardware and software issues and concerns as well as trainings.• Engaged with customers and introduced or expanded their understanding of their existing or newly purchased technology.• Built brand loyalty and love by developing training and exploratory sessions around device and software usage.• Provided concierge shopping experiences to find solutions fitting the customer/client’s needs and wants.• Performed workshops, showcases, and demonstrations around products and services provided by Microsoft.• Hosted and attended off-site events in representation of the brand and company connecting to local businesses and the community as a whole.