Develops, builds, and implements new process lines, and works with customers and vendors to create the best process for the desired product. Point of contact and lead employee for customer audits. Point of contact and shared responsibility for government audits (DEQ, OSHA, etc.). • Takes all incoming sales calls and guides customers to the right services for their application. • Routinely calls customer base to determine if their needs are being met and to check if there are any other services we could offer. • Planned, created, and installed a new Acid Copper plating line, specifically designed for Copper Plating Premium threads, becoming an expert on the coating and application, and creating the required record keeping and paper trail for compliance. • Interviewed, hired, and trained an exemplary team of employees to operate the Copper Plating line during a time of historically low unemployment rates.• Creates, updates, implements and trains employees on Quality Control Features in our Quality Management System, managing all company operations and ensuring processes are adequate and relevant. • Drives continuous improvement initiatives, communicating consistently with staff to find and implement best practices for safety, quality, and processes.• Conducts root cause analyses for non-conformance issues, underwriting the quality systems and communicating with clients over corrective actions and solutions.

Creates the systems required to apply and qualify for new customers and new processes. Communicates with customers to create, troubleshoot, and apply solutions which adhere to their requirements. Monitors and regulates bath concentrations and additions on the nickel and copper plating lines, and skilled with every plating process within the facility. • Created and installed Zinc Phosphate plating line that was best suited for the client, adding a process line and bringing in $200K+ year in revenue. • Heads specialized operations projects and repairs at sister shop in Ville Platte, offsite at chemical processing plants such as Axiall/Westlake and Occidental Chemical/Oxychem, and out of state to businesses such Siemens, Ethos, and Elliott Turbo as needed. • Collaborates with vendors and employees to create and update work instructions and procedures, and created new procedures and work instructions to trains employees on.• Held safety and quality meetings and updated training records to ensure compliance until a HSE Manager could be hired.