Responsibilities:-• PA Admin support to the Managing Director for all his correspondence and filing, etc.• Admin support to the Director for his correspondence.• First point of contact for clients and staff calling in.• General Admin support to all office staff.• Maintaining the Contracts & Purchase Orders registers• Maintaining records of Invoices• Travel & Accommodation bookings and record keeping• Petty Cash register & Reconciliation• Maintaining Business stationery for internal and external use• Maintaining supplies and consumables• Coordinating with the Cleaners• Maintaining contact details for suppliers, staff and clients• Various ad-hoc tasks Achievements so far:-• Recreating the ISSTW Register for: Invoices, Sewage contracts, Small Orders, Tenders and Water contracts for all to access and follow where we are up to.• Sorting through the filing system and streamlining it for all to follow.• Creating new and streamlining previous procedures.

Responsibilities• Acting as the first point of contact for our clients• General administration support to the team• Assisting recruitment and induction of new staff• Answering the phone, diary management and appointment and meeting room management • Coordinating client and staff functions and events • Coordinating travel and accommodation for staff• Typing/formatting of correspondence, documents and minutes• Maintaining various reports and spreadsheets • Ensuring the office is clean, and office supplies well stocked • Facilities and OHS coordination• Managing testing staff whilst on the “Bench” with assigning Jira tasks• Timesheet verification• Various ad-hoc tasks Achievements• Learning the package of Jira and how to create and assign “Jira Tasks” to those staff on the Bench.• Being part of the inception team in designing and implementation of the new Staff Induction Program• Creating new and streamlining previous procedures.• Learning the process of allocating E-learning programs through the program “Learntesting”.• Taking over of and successful coordinating and staging of the Christmas Social.

The MS team dealt with Member/Non-member queries about Membership & CPA Program. My role was to look after the Members as well as Event Coordination and facilitating, Travel Coordination as required. I also covered for the EA, Committee Coordinator and the Public Practice Executive and their responsibilities:Responsibilities • Roster for reception relief.• Effective & efficient support to our members. • Maintaining & updating the confidential membership database of 129,000 members.• Qualification Checks whilst maintaining privacy.• Diary Management for 7 diaries, including rooms.• Travel & Accommodation Coordination for staff and councillors.• Event Coordination (Creating presentations, Room & Catering bookings, Sourcing equipment, and presenting at these events).• Training of staff.• Go-to (info) person for most of the office staff.• Admin support of the Tertiary & Employer BDEs with their activities.• Correspondence to members.• Managing the team and increased workload during Enrolment periods.• Streamlining of processes to improve the MS area.• Maintaining Collateral & stationery for the MS team to be able to do their job. • Attending Committee meetings & producing Minutes for all involved.• Attendance of and facilitation of the Public Practice Residentials held off-site and over weekends.• Admin support of the GM as required and Back-up EA when required.Achievements• Becoming the Team Leader in the MS team.• Successfully doing my role and filling in for the EA and the MS Manger over 10 week Enrolment period.• 2008 Christmas Party with little notice & budget.• Learning the new IPFX VOIP Telephone system.• Being told by Councillors and Committees that I will be sadly missed.

As the Receptionist, my role was to act as the first port of call for incoming enquiries and direct those enquiries as required. I also did Data Entry and sales of the Merchandise we used to sell.Responsibilities – Receptionist/Member Services Advisor – Administration & Support• Director of first impressions as the face and voice of Member Services NSW.• Directing the enquiries to the relevant teams if unable to answer queries.• To provide effective and efficient support/advise to NSW Members and the Divisional staff. • Creation and Maintenance of Manuals and information available for the reception relief staff.• Maintaining and updating the confidential membership database as required of 129,000 members.• Providing support in the facilitation of events, conferences & training.• Providing membership verifications using the strictest guidelines to maintain confidentiality of the database.• Petty cash reconciliation for the sales of CPA Merchandise• Data Entry of Attendance lists to the 46 Discussion Groups, so as to make sure Members got their CPD hours.Achievements• Whilst focused on Reception responsibilities, I was also responsible for the Merchandise sales, Data Entry pertaining to members’ CPD activities, as well as helping with wrapping of gifts for presenters, etc.• Sound and professional working relationship with the relevant Committees, Councilors and colleagues.• Successfully trained new staff on reception responsibilities for reception relief.• Successfully creating a Manual for the reception area that is still being used.

Responsibilities – Production Assistant• Using the Excel raw data and producing word document summaries of that data.• Collation and production of: Job analysis reports. Position descriptions. Remuneration benchmarking reports. Customised market surveys.• Preparing surveys summary/highlights and sending them to the Printers to print off anywhere up to 180 copies.• Once the printed copies came back, sending them to the participants via courier.• Working and developing relationships with the relevant couriers and maintaining those relationships.• Setting completion dates for different surveys and different sections and making sure we achieved those dates.• Reception relief as required.Responsibilities – Team Assistant• Organising and booking Events locally and internationally for Client Training sessions.• Booking overseas travel and accommodation for our Staff.• Preparation of PowerPoint Presentations used by staff for training.Achievements• Learning to create, manipulate and update tables within Excel and Word.• Setting and achieving deadlines.• Learning how to set out a Salary Survey report.• Successful booking and running of overseas functions.• Working closely with the Printers to print off the surveys and building up a business relationship with them.

The Printing Industries Association of Australia is the support organisation for businesses in the Print, Packaging and Visual Communication industry in Australia. The Association is an independent, member-based organisation, representing large, medium and small businesses.Responsibilities• Director of First impressions and all functions associated with a PABX System.• Directing the enquiries to the relevant departments.• Courier/Mail bookings and distribution.• Administration support to all of the staff.• Maintaining and updating the confidential membership database. • Typing and formatting of documents etc as required by the Financial Controller.• Supervising the Office Junior.• Management of Cost Centres for Photocopying & Printing expenses for our sub-associations for the Financial Controller.• Ordering the Business stationery and Collateral as required and costings for the sub-associations.• Training replacements to cover reception.• Mail merge and posting of info packs to members.• Catering and Facilitation, for functions.Achievements• Proving my worth as more than just the receptionist, by helping out most departments.• Successfully creating an Instruction Manual which was still being used 5yrs later.• Being the Mail Merge champ and being asked by other teams to help.• Being made responsible and accountable for: The Office Junior. Stationery & Collateral supplies and reconciliation. Staff Amenities and the supply of. Mail outs to the entire Membership.