A.J. Singh Email and Phone Number

• Lead all aspects of office operations, ensuring seamless daily operations. • Oversee daily office operations, including correspondence, file management, general administration, and office maintenance. • Spearheading security access management and maintenance. • Collaborate with HR on employee onboarding and provide office orientation to new employees. • Implement security protocols and liaise with service providers. • Assist in creating, developing, and updating operational processes, policies, and guidelines to improve workflow efficiency. • Manage and prioritize multiple tasks to keep key projects and priorities on track, ensuring timely and successful completion. • Plan and execute in-house and social events, enhancing employee engagement. • Act as Employee Chair for the Health and Safety Committee. • Manage office space organization and oversee facility maintenance. • Contribute to achieving Cybersecurity Maturity Model Certification (CMMC) by enhancing security procedures. • Create and manage cyber security awareness campaigns using the KnowBe4 platform. • Developed comprehensive playbooks and played a pivotal role in launching the In Case of Crisis platform.

• Supervised and coached a team of Personal Shoppers, promoting a positive work environment.• Achieved operational standards for the Online Shopping Department.• Collaborated with head office and store management to address customer service issues.• Managed department performance, expenses, and profitability.• Ensured accurate and timely completion of customer online orders.• Adhered to COVID-19 safety protocols.

• Supervised stevedoring activities and ensured safety during ship calls.• Managed communication with ship agents and labor orders.• Increased public awareness through social media marketing.• Coordinated terminal repairs and maintenance.• Assisted with budget management and project coordination.• Ensured water safety on cruise vessels and at the port.

• Oversaw pier operations and achieved sales targets.• Facilitated communication with ship personnel and tour operators.• Resolved passenger complaints and maintained service quality.

• Managed company operations, focusing on shore excursions.• Maximized onboard tour sales through staff familiarization.• Represented the Victoria cruise industry at industry conferences.• Led social media management and community growth.

• Ensured exceptional guest service and high customer satisfaction.• Increased room sales and revenue through promotions.• Facilitated problem-solving and staff training.• Managed front desk operations and administration.

• Led a team in delivering shore excursions to cruise passengers.• Ensured efficient tour dispatch and handled passenger feedback.• Conducted promotional activities and exceeded revenue targets.