Install and maintain customers Networks and phones systems. Work on system Avaya IP office and Mitel and also Cisco systems. Perform maintenance software updates. register and license products with manufacturer. Install Frontier anywhere hosted phone systems. Installation and maintenance of Cisco, Adtran, and Hitachi routers. Install wireless access points, DSL Modems and T1 circuits. Metro E circuits. Install data switches and set up DHCP server for IP phones.

Install frontier internet service and home phone service for residential and business customers in the frontier area. Programming the router (modem) and setting up customers home network. work on hosted Frontier anywhere products. Also install network equipment at customer premise. Install, license, program upgrade, Avaya IP office, Mitel and also Cisco phones. Also install Frontier anywhere hosted VOIP phones. Import and export databases and installation of Unified Communications systems

Installation, maintenance, troubleshooting and programming of all telephony products associated with Nortel Key and PBX systems Avaya I.P. Office and call center applications and customer networking. Resolve client phone system problems and network or cabling issue's. Perform new installations, requests for moves, adds, changes and/or modifications at various customer sites. Make recommendations and educate customers on technology that will enhance system performance. Serve as on-call technician on a rotating basis. Customers include, U.S. Coast Guard, Indianapolis Airport Authority, Westfield Washington Schools, State of Indiana Bureau of Motor Vehicles, Department of Natural Resources, Indiana State Police, Indiana Department of Corrections. Marian College of Indiana. Industrial Federal Credit Union. Metropolitan Indianapolis Board of Realtors. Indianapolis Public Schools. Indiana Department of Finance, U.S. Department of Treasury (GSA) here in Indianapolis, FBI in Chicago. And maintained CAC card for the U.S. Department of Defense and Indianapolis Airport Authority.

Responsible for all telecommunication hardware and and software applications. Manage the activities of the telecommunications operations and technical support staff. Evaluate and recommend agreements for outside services including cable, equipment maintenance and repair. Install and upgrade telecommunications systems. Recommend solutions for short term problems, and to support long range telecommunication technology planning. Provide user support including problem diagnosis and respond to technical emergencies.

ommunications Analyst 2002 - 2004Community Hospitals of IndianapolisInstall, operate, program and maintain hardware and software for Nortel Meridian Option 81 and Cisco VoIP telecommunication systems. Assess telecommunication needs, and research and evaluate available and emerging technologies and recommend system changes/upgrades. Coordinate moves, adds, and changes of telecommunication equipment and respond to technical emergencies.

Telecommunications Systems Technician 1996 - 2002Communications Products, Inc. Responsibilities include installation of Nortel hardware systems and software applications, as well as UPS and Enterprise Edge which later became the BCM Engineer.

Lead installation technician with responsibilities including pre-fielding for cost input for proposal development, supervision of junior technicians, and project management support of voice and data networks sold, installed and maintained by ENTEX. Received the “President’s Club” award in 1995.

Installation of DC power and radio equipment associated with cellular switching systems. Customers include GTE Mobil net, Bell Atlantic Mobile, and Bell South Mobility.