A Jayakumar Email & Phone Number

Bangalore

Malaysia, Dubai

Summary Trained in the Silver Lake Software - Malaysia Functional Testing - Project - (Commercial Bank International (CBI)- Dubai) Accomplished reduction in 30-40% of customization and operational cost by sharing creative and solutions on critical business requirements Identified gaps to map the business requirements and ensured that the solutions were met the industry practice, central bank regulations and thus resulting in business expansionResponsibilities Devised and Implemented control & analysis that ensured consistent quality throughout the business requirement gathering phase Liaised with business users, development and project team to ensure the quality of requirements by validating the functional and design specifications Participated in Silver lake Integrated Banking Solutions (SIBS) workshop and prepared training materials for training the trainers program Guided the testing team in preparing the High Level Process, Work Flow and Requirement Mapping deliverables - In CIF Creation, CASA Module, Time Deposit, Remittance  Proficiently contributed towards test effort estimation and on test strategy preparation Operated closely with business users and formulated standard operating procedure for business process and systems

Chennai Area, India

Custom content development for Department of Post –Infosys-(Feb-2013 to July-2014)(Dec-2014 to Jan 2015)(Feb -2015 to April-2015) Short Assignment Projects - from (15th Dec 2014 – 16th Jan 2015) - (2nd Feb 2015 to 8th Feb 2015) Trained the Trainers for Department of India Post at Hyderabad for conducting training in various locations –User Champions and the End Users Working closely with Infosys core team in study and analysis of solution documents meant for DOP Liasion with Testing services team in capturing the results of business scenarios being considered for development of user manuals Development of Content manual (Job aids) for end uses, core users, auditors and executives on the customized version (10.2.19) of Finacle Training delivery preparation and execution for DOP end users across the country locations Coordinating with the official of the Department of Post and Infosys, analyzing the requirements for the content gathering.  Pioneering training to the staff of the India Post (User Champions, End User and Auditors) at the Pre-Pilot stage at Madurai for about 75 trainees Training to Trainers to about 20 trainees at Chennai- Infosys of Hand holding team of India Post. Trained nearly 1500 trainees (Staff of DOP) from Dec 2013 to May 2014 at Vadodara Gujarat and about 75 trainees at Lucknow till June -2014.Project - (Bank of India – International Branches Migration to version 10.2)(Jan-2013 – Feb-2013)  Project Team Lead for L1 and L2 support, Co-ordinating with the Bank for the requirements Supporting the customization team for the MIS report requirements Attending and Supervising the calls and the reducing/Solving the issues of the Bank Branches Solving and reducing the number of callsONWARD ESERVICES LIMITEDProject - (Migration of Co-operative Bank –Uttarakhand)- (September-2012 to Deember-2012) Final end to end implementation  

Bengaluru Area, India

Managing & successfully delivering Finacle solutions for different projects.1 Relationship management with key accounts from Bangalore head office.2 Grooming, capability building, mentoring team members for projects.3 Working with business leadership in defining, prioritizing and achieving strategic objectives & ensuring projects delivered meet the client requirement.4 Define, develop & implement process improvement plans within the context of entire customer life cycle.5 Re-engineer policies & processes that are roadblocks to the delivery of superior customer experience in partnership with delivery team.6 Define project scope & deliverables that support business goals in collaboration with senior management & stakeholders.7 Develop full-scale project plans & associated communication documents.8 Liaise with project stakeholders on an ongoing basis.9 Estimate the resources & participants needs to achieve project goals.10 Plan & schedule project timelines, deliverables & milestones.11 Proactively manage changes in project scope & devise contingency plans for the same.

Mumbai Area, India

1 Worked for PUNJAB NATIONAL BANK for the past 30 years (inclusive of 10 years in Finacle Implementation). 2 Also worked as faculty for Core Banking Solution, IT Products and Soft skills in Banks Regional Staff College,Personal Banking – handling of cash, bills transactions, day books, clearing of the cheque, remittances operation of the safe deposit vaults including lockers and other jobs pertaining to the front Office - Retail Banking mainly involving direct interaction with the customersCredit – All types of advances – RETAIL LENDING - Advances such as Personal loan, Home loan, Consumer product loan, Vehicle loan as well as CORPORATE LOANS.Portfolio Management –Was managing the entire portfolio of all NRI customers at branches by managing all NRE’s/NRO’s/FCNR accounts and guiding them on all investment avenues.Details of Special Assignments handled in PNB:1 Special Faculty for conducting classes for Trouble shooting in the CBS and the information about the latest IT products of the bank for its branches across India.2 Handled On Location Training Assignment in the following Centers- Nagpur, Hyderabad, Trichy, Coimbatore, Madurai and Raipur to impart training on Problem and Solutions to Core Banking Solutions (Operational), Soft skill and on Alternate Delivery Channels viz RTGS/NEFT/Debit Cards/Credit cards/ Mobile Banking etc. I have trained about 500 approx. employees on the above assignment.3 Training PNB’s Staff on areas like Retail deposits (Saving/Current/Term deposit etc.) and Advances like Demand/Term Loans, Priority Sectors, Agriculture etc. and also other topic such as Dealing with different types of Customers (Minor, Illiterates etc) Locker Module, KYC (Know Your Customer), Customer Protection Act, BR Act, RBI Act, NI Act etc.

B.Com, Accountancy And Banking

Education record

Education record